Keith De Guzman

PERSONAL INFORMATION • Date of Birth: February 18, 1996 • Age: 27 • Place of Birth: Angeles City • Gender: Female • Height: 5’2 and 1/2’’ • Weight: 52 kg • Citizenship: Filipino • Religion: Born Again Christian • Languages/Dialects Spoken: Filipino, English, basic Arabic and Pampango ACADEMIC BACKGROUND KEITH DE GUZMAN SABLAYA Contact Number:- Email:-Address: The Hauslands, CSFP Facebook: https://www.facebook.com/ke ith.deguzman.7 LinkedIn: https://www.linkedin.com/in/gmkeithsab/ • Elementary: Montessori School Of Saint Nicholas • High School: Fransisco G. Nepomuceno Memorial High School • Systems Plus College Foundation (Hotel and Restaurant Management) QUALIFICATIONS • Responsible, leadership skills, flexible, quick learner, competent, committed to top quality work, punctual, computer literacy, adjusts to different situations, high attention to details, strong organizational and multitasking abilities WORKING EXPERIENCES ● CHANGING DIGITAL HR/OPERATIONS ASSISTANT (NOV 2022-PRESENT) RECRUITMENT AND SELECTION: RECRUITING, SCREENING, AND SELECTING THE BEST CANDIDATES FOR VARIOUS POSITIONS WITHIN THE ORGANIZATION. THIS INCLUDES CREATING JOB DESCRIPTIONS, POSTING JOB VACANCIES, CONDUCTING INTERVIEWS, AND MAKING JOB OFFERS. ONBOARDING AND ORIENTATION: ENSURING THAT THE EMPLOYEE RECEIVES THE NECESSARY TRAINING, RESOURCES, AND SUPPORT TO BECOME ACCLIMATED TO THEIR NEW ROLE AND THE COMPANY CULTURE. PERFORMANCE MANAGEMENT: OVERSEES THE PROCESS OF SETTING PERFORMANCE GOALS, PROVIDING FEEDBACK, AND CONDUCTING PERFORMANCE EVALUATIONS FOR ALL EMPLOYEES. ORGANIZATIONAL DEVELOPMENT: RESPONSIBLE FOR DEVELOPING AND IMPLEMENTING STRATEGIES TO IMPROVE ORGANIZATIONAL EFFECTIVENESS, SUCH AS EMPLOYEE TRAINING PROGRAMS AND SUCCESSION PLANNING. CULTURE AND ENGAGEMENT: PLAYS A CRITICAL ROLE IN FOSTERING A POSITIVE COMPANY CULTURE AND PROMOTING EMPLOYEE ENGAGEMENT AND MORALE. PROCESSING PAYROLL: RESPONSIBLE FOR ACCURATELY PROCESSING CONTRACTOR'S PAYCHECKS OR DIRECT DEPOSITS, INCLUDING CALCULATING AND ENSURING THAT PAYMENTS ARE MADE ON TIME. ● THE GROWTH HUB GLOBAL ACCOUNT MANAGER (JULY 2021- AUG 2023) ● FUNCTION AS THE MAIN POINT OF CONTACT FOR ANY AND ALL CLIENT NEEDS ● RESPONSIBLE FOR USHERING NEW CLIENTS THROUGH THE ONBOARDING PROCESS ● ASSESS AND DOCUMENT CLIENTS’ TASKS TO BE DELEGATED TO THEIR VIRTUAL ASSISTANT ● CONDUCT CLIENT-SPECIFIC INTERVIEWS BEFORE ENDORSING FOR FINAL INTERVIEW ● FACILITATE CLIENT-VA SESSIONS FOR ONBOARDING AND ON-GOING SUPPORT ● COLLATE REGULAR FEEDBACK FROM CLIENTS REGARDING THEIR VA’S PERFORMANCE AND ACT ON THEM ● IDENTIFY CLIENTS’ BUSINESS NEEDS AND RECOMMENDING ACTIONABLE ITEMS TO SUPPORT THEIR GROWTH ● IDENTIFY NEW BUSINESS OPPORTUNITIES WITH EXISTING CLIENTS ● IDENTIFY TRAINING NEEDS FOR THE CLIENTS’ VAS ● CONDUCT QUARTERLY BUSINESS REVIEWS WITH CLIENTS ● ASSIST OM WITH CREATING TEMPLATES, DOCUMENTED PROCESSES AND PERFORMANCE METRICS FOR VAS ● TRACK VAS’ PERFORMANCE AND RECOMMENDING ACTIONS TO BE TAKEN FROM THERE ● ENSURE THE TIMELY AND SUCCESSFUL DELIVERY OF SOLUTIONS ACCORDING TO CLIENT’S NEEDS AND OBJECTIVES ● PREPARE REGULAR CLIENT AND VA STATUS REPORTS ● ASSIST WITH GATHERING TESTIMONIALS AND CONDUCTING CASE STUDIES ● LIAISE WITH INTERNAL TEAM FOR INVOICING, SERVICE DEVELOPMENT,HUMAN RESOURCE AND OTHERS AS NEEDED ● KEEP ACCURATE AND UPDATED RECORDS AND FILES RELEVANT TO THE CLIENTS IN THEIR RESPECTIVE FOLDERS ● WORK CLOSELY WITH POD LEADERS IN MANAGING THE VAS ● Infinitech BPO General/Operations Manager (September 2020- July 2021) - Markets the business to its prospects. - Creates posters for social media postings and promotions. - Contact Discovery using linkedin and social media platforms. - Assists client through the process. - Prepares business proposals and contracts. - Conducts interview, source applicants and sends application updates. - Creates employees payroll. - Sends out employees contracts and agreement between the company. - Sends invoices to clients. - Input monthly payables on the system. ● Australian Outsource Desk Accounts Manager / Virtual Assistant (June 2019 - August 2020) - Process bank reconciliation using Xero. - Handles accounts receivables and payables. - Process payroll and billing. - Ensures that weekly and monthly bills are paid on or before due date. - Places purcahse orders and coordinate with suppliers. - Weekly meeting with the compliance team in preparation for the weekly submission. - Prepares contracts for company trades. - Chase invoices. - Daily COB report call to the CEO. ● Ants@Work Event Coordinator (May 2018 up to present) - Handles a team. - Process permits for events. - Attends meetings with the clients. - Assists clients on the entire event duration. ● Sukariyat Events Qatar (August 2018 - March 2019) - Ensures top customer service experience to clients. - Gathering ideas for parties/events. - Presents company profile and offers to prospects. - Supervise staffs/part timers inside the event. CHARACTER REFERENCES Available upon request. -Keith Sablaya