Keith Ausderau

I’m a Technical Account Manager and ITSM Solutions Consultant with a proven track record of delivering innovative IT solutions that drive client success. With extensive experience in pre- and post-sales consulting, technical support, and client relationship management, I thrive at the intersection of technology and business.

Throughout my career, I’ve supported Fortune 500 clients and enterprise organizations by implementing ITSM and observability tools like ServiceNow, Zendesk, Moogsoft, and Freshdesk, ensuring seamless solution delivery and measurable business outcomes. My experience spans solution development, project management, and customer success, allowing me to bridge the gap between technical complexity and strategic business goals.

As a U.S. Army Veteran, I bring leadership, adaptability, and a mission-driven mindset to every project. My hands-on expertise in IT Operations, DevOps, and AI-driven observability solutions has helped organizations streamline processes, improve system performance, and maximize ROI.

I’m passionate about building long-term client relationships, solving complex technical challenges, and driving innovation. If you're looking for a strategic partner to optimize IT solutions and elevate customer experiences, let’s connect!