Keith Aron Espino Batal

KEITH ARON ESPINO BATAL Block 1 Lot 3 Dona Carmen St. Dacoville Subdivision Dumoy Mobile #- E-mail: - Citizenship: Skype: Status: Height: Weight: Date of Birth: Filipino versionkeith04 Married 5'9 92 kg Dec. 04, 1987 PROFILE A business professional equipped with technical, interpersonal skills, strong leadership qualities and solid background in organization, self-motivated and trustworthy, remarkably strong sense of responsibility and effective team player. AREAS OF EXPERTISE      Photography: Photo Editing Multimedia: Video Editing and Video Advertising Up Selling Email Management Appointment and Calendar Management WORK EXPERIENCE May 2017 – April 2020     Order Placer (OP) CNM Solutions (BPO) Davao City Philippines Claimed and calls the orders into a Restaurant and a dasher delivers it into a customer’s doors. updates Customer if orders are having issues Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Impact the company’s bottom line by problem solving and turning frustrated Clients into repeat customers Keith Aron E. Batal Resume Jan 2017 – May 2017      Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller Update customer information in the customer service database during and after each call Work with the management team to stay updated on product knowledge and be informed of any changes in company policies Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers May 2015 – December 2016     • • • • • • • • • • • • Personal Virtual Assistant (VA) JOVEN FRANCIS AGNO Web Analyst /Web Conversion Optimization Specialist CXL Certified CEO Agno Digital Marketing www.agnojf.com Manage clients social media accounts ( Facebook, Linkedin, Instagram Etc.) manage pages, post, groups. Setup Google Calendar and sync schedules through clients phone so the client won't missed any important appointments email management such as categorizing which is important, which is not important and spam Update Clients Website Contents. Feb 2015 - April 2015 • • Customer Service Representative (CSR) Alorica Davao(BPO) Davao City Philippines Marketing and Operations Manager Blugre Coffee Davao City Philippines Present and sell company products and services to current and potential clients. Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made. Follow up on new leads and referrals resulting from field activity. Identify sales prospects and contact these and other accounts as assigned. Prepare presentations, proposals and sales contracts. Develop and maintain sales materials and current product knowledge. Establish and maintain current client and potential client relationships. Prepare paperwork to activate and maintain client services. Manage account services through quality checks and other follow-up. Identify and resolve client concerns. Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals. Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff. Coordinate company staff to accomplish the work required to close sales. Develop and implement special sales activities to reduce stock. Keith Aron E. Batal Resume • • • • Participate in marketing events such as seminars, trade shows, and telemarketing events. Coordinate with admin staff for collection of payment. Coordinate with warehouse supervisor for proper delivery of orders. Other duties as assigned. February 2014 – Present        Independent Distributor (Part Time) Enagic Philippines Davao City Philippines Prepare action plans and schedules to identify specific targets and to project the number of Contact’s to be made. Follow up on new leads and referrals resulting from field activity. Identify sales prospects and contact these. Prepare presentations, proposals and sales contracts. Prepare paperwork and maintain client services. Identify and resolve client concerns. Conduct product presentation and give information about safe and a healthy drinking water. March 2012- January 2014            Hotel Housekeeper JB Diversified Inc. operated as The Peridot Suites Davao City Philippines Can perform the following positions in fields of work in the hotel (Housekeeper, Second Cook, Waiter, Door Attendant, Bar Assistant, and Graveyard Front Desk Officer). Serve Guest Breakfast every meal. Assist Guest during check-in and check out. Assist and cook's food for guest breakfast. Knows all of the room rates. Gives directions to hotel facilities, rooms, and local area attractions Provides for a safe work environment by following all safety and security procedures and rules. Communicates with the Front Desk Department regarding guest rooms and requests. Provides assistants for every guest request. Trains all new Housekeepers. Provides outstanding services and ensure customer satisfaction. Keith Aron E. Batal Resume November 2011- February 2012 • • • Kitchen Trainee (OJT) Waterfront Hotel Davao City, Philippines Coordinate with the Chief’s during kitchen works. Provides assistants of the chiefs during cooking, prepare ingredients for the menu's every day. Provides assistants in the Botcher Area.(cutting meats for the desired Recipes, chicken portioning, marinating meats ). Fish Carvings (Specialize cuts for Sashimi). Provides assistants of the Guest during food Servings. • • November 2010 – June 2011      Doing Indoor and outdoor Photo shoots (Pre nup Shots, Debut, Birthdays etc.). Enhancing/Editing Photos. Making Audio Visual Presentations (AVP) for Weddings, Birthdays, Debut etc. Provides Quality Outcome in every client's events. Provides outstanding services and ensure customer satisfaction. May 2010 – November 2010 • • • • • Photographer Eight Productions Davao city Philippines Multimedia Department Freelance Web Developer of the Philippines Bansalan Davao del Sur, Philippines Manage staff, preparing work schedules and assigning specific duties. Making promotional video's for Web Sites Receive and supervise the entire task to insure no project delay. Provides quality video presentations in every client’s product endorsements. Provides outstanding services and ensure customer satisfaction. EDUCATION DMMA College of Southern Philippines July 2011 – March 2012 Culinary Arts - Davao City, Philippines South Philippine Adventist College July 2005 – March 2010 Bachelor of Science in Computer Science - Matanao Davao del Sur, Philippines Nazareth High School June 2000 – March 2004 Keith Aron E. Batal Resume - Bansalan Davao del Sur, Philippines High School Bansalan Central Elem. School June 1994 – March 2000 Elementary - Bansalan Davao del Sur, Philippines ACHIEVEMENT : Filinvest Sale Representative Training (Passed exam and performance evaluation) - January 2015 NC II Commercial Cooking Passer (Passed both written exam and performance evaluation) July 06, 2011 Strengths / Skills:        Career oriented, responsible and reliable Flexible in most situations Excellent ability to communicate effectively Able to work under pressure Excellent team player Multi-talented, multi-task able Keen and fast learner CHARACTER REFERENCE - Available upon Request Keith Aron E. Batal Resume