Keisha Madrigal
Dumfries VA 22191-Summary
Experienced and knowledgeable Cyber Security Analyst seeking to contribute and acquired a role within the Cyber Security. I have experience identifying network and operating systems vulnerabilities and recommend countermeasures and assessments and cyber threat profiles of current and planned products based on research, and analysis.
Education
Degree | Date Earned | School
ITT Technical Institute Bachelor’s Degree, Information Systems Security, 2008 – 2012
ITT Technical Institute Associates of Applied Science Degree, Applied Science, 2006 – 2008
Certifications
CEH Certification
Tools
• Splunk| |McAfee ePO |Wireshark| Tenable Nessus|Sourcefire| DBPro| Snort|WAF|BigFix
Operating System: Mac OS X systems | Linux| Windows 7| Windows 10|
Experience
Foxhole Technology- February 2018- Present
Cyber Security Operations Analyst
Hands on experience on Big Fix administration, OS/Security patching, Fix let/baseline/Task execution, installation and configuration of agents/relays
Develop custom fix let/analysis/baseline as per requirement. o Detail understanding of Big fix/TEM relevance language
Knowledge of Big Fix DSA architecture o Should have experience in upgrading
Monitor open source feeds and reporting on the latest threats against computer network defenses.
Monitor McAfee ePO and security information management systems to discover and mitigate malicious activity on enterprise networks
Utilize malware analysis techniques, advanced statistic and dynamic analysis to identify and assess malicious software
Initiate computer incident handling procedures to isolate and investigate potential network information system compromises.
System Backups, patching and updates with BigFix.
• Work in close coordination with the Information Assurance team and SOC to appropriately resolve daily incidents.
• Document and report incidents from initial detection through final resolution using standard DOD incident reporting channels.
Alpha Six Corporation September 2016 to February 2018
Information Security Analyst
• Preforms Quarterly FISMA scans for entire DEA network.
• Coordinated reporting for all system owners and Department of Justice Security
Operations Center (JSOC)
• Maintained existing security tools and created new security tool signatures to ensure maximum performance and availability.
• System backups, patching and updates with BigFix.
• Perform all aspects of intrusion detection, log and audit management, network and database vulnerability assessment and compliance management, and security configuration.
• Performing CND vulnerability assessment utilizing ACAS (Nessus Scanning, DISA STIG)
• Perform vulnerability scans across Unclassified and Classified Networks
• Support the deployment and integration of security tools such as IBM Guardian and Splunk.
• Develop, update, and maintain internal Standard Operating Procedure for all internal assigned functions.
• Replaced legacy Sourcefire devices with FP7020 models. Reimaged devices and distributed to various DEA sites across the country.
• Used Splunk Search & Reporting in conjunction with Splunk Enterprise Security to identify new network vulnerabilities, examined log files, detect Firebird workstations that have been connected outside the network and report any malicious activity to SIOA.
• Analyzed packet captures from Defense Center (SourceFire) within Wireshark to investigate suspicious activity further.
• Configure network scans, schedule network scans to run with bandwidth use in mind, and ensure accurate vulnerability assessment results are generated and made available to appropriate personnel
General Dynamics August 2015 to September 2016
Service Desk Analyst
• Provide host based security system support to system administrators during troubleshooting efforts
• Validate HBSS system alerts against network traffic using packet analysis tools
• Ensure compliance with DoD requirements as they pertain to host based security system
• Applied diagnostic techniques to identify problems, investigate root cause analyses, and recommend solutions using Remedy 7.6 IT Service Management Suite.
• Provided troubleshooting and support for over 200 customized applications supporting over 10,000 users.
• Provided end-user software troubleshooting and support to USPTO internal and external users/customers
• Maintained current knowledge of the Windows 7 desktop environment, networking, access technologies, and applications supporting USPTO users.
Installs, configures, and upgrades computer hardware a software, as needed.
• Provide system administration, review and monitor host based security system server and host systems for networks at both Customer Headquarters and Alternate Data Center, identify issues and deficiencies, make corrections and advise management and federal leads of possible incidents and malicious activity
• Provide response and support for host based security system software and virus incidents, address customer issues, and take corrective action to clean viruses and malicious software from affected systems.
TJ Westlake January 2015 to March 2015
Technical Support Engineer
• Provided support in accordance with current standards.
• Documented customer information and detailed problem descriptions in Remedy ticketing system.
• Escalated problems in accordance with Service Level Agreements and program policy.
• Evaluated team workflow and processes and recommend/implement improvements to those processes. Review customer support requests for accuracy and monitor quality of work performed by the team, as directed by the manager
• Worked on special projects on site and at multiple annexes as directed by the manager.
• Researched, resolved, and responded to questions and problems received via telephone calls and emails.
BAI Inc May 2013 - October 2014
Contract Cyber Analyst
• Monitored, assessed, and produced incoming and outgoing communications including voice (secure/unsecure), e-mail and message traffic over classified and unclassified networks.
• Monitored managed information systems using Government and commercial monitoring tools. Identify, report, and support the restoration of alarm conditions, in accordance with standard operating procedures.
• Monitored for system outages and provide guidance for all performance/alarm thresholds. Produced hourly, daily, weekly, and monthly reports on restoration efforts and system health and performance. Researched DoD directives, authorized service interruptions, and task orders to provide situational awareness to leadership. Passed down accurate and complete status information to following shift personnel.
USPTO (General Dynamics) January 2013 - May 2013
Contract Service Desk Analyst
• Provided help desk support via telephone communications with Patent Lawyer.
• Provided phone support in compliance with established policies and procedures in order to attain contractual Service Level Agreement (SLA) metrics.
Diagnoses internal and external inquiries and work requests as they relate to maintenance of USPTO desktop and universal laptop computers and USPTO customized applications/systems.
• Provided end-user software troubleshooting and support to USPTO internal and external users/customers.
• Applied diagnostic techniques to identify problems, investigate root cause analyses, and recommend solutions using Remedy 7.6 IT Service Management Suite.
• Provided troubleshooting and support for over 200 customized applications supporting over 10,000 users.
• Assisted in the administration of remote user workstations and resolution of remote connectivity issues, as needed.
• Provided help-desk and email support for local and off-site users.
• Maintained current knowledge of the Windows 7 desktop environment, networking, access technologies, and applications supporting USPTO users.
Installs, configures, and upgrades computer hardware a software, as needed.
Veredus/HP- Alexandria Virgina December 2011 - April 2012
Contract Technical Support
• Administered desktop and telephone support for Windows 7 Active Directory/Exchange infrastructure consisting of 1,500 users in ten facilities across United States.
• Documented all incoming calls in database, giving first and second level support, and escalated all unsolved issues to next level support.
• Diagnosed and resolved hardware/software connectivity issues.
• Set up new user accounts in Active Directory which includes granting permissions, created network shares, mailboxes, and granted access to network files and shares.
Maintains systems equipment, including troubleshooting, moving, installing, and securing vendor services when needed. Ensures that systems users comply with vendor contract provisions. Maintains records of maintenance problems and equipment utilization.
Provides input to installation schedules. During periods of systems implementation, coordinates, oversees and reports on installation and systems acceptance, testing progress and problems to ensure that new hardware and software operate properly.
Assists in developing local systems applications including operational procedures
SRC Technologies January 2010 - April 2010
Contract Help Desk Support
• Carried out client-site PC, and installed, supported and serviced Windows and Novell networks. Performed diagnostics and troubleshooting of system issues.
• Documented all help desk tickets/resolutions, and maintained equipment inventory list.
• Resolved basic issues such as system password recovery and accessing applications.
• Provided Blackberry Support for DOD personnel and VIP Clients
ITT Technical Institute January 2006 - January 2008
PC Specialist
• Assisted students with PC and desktop application issues.
• Performed hardware and software maintenance.
• Built and maintained computer systems and performed memory upgrades to workstations/laptops.
