Keila Castaneda

Dear Recruiter and Hiring Professional, It is an honor for me to have the privilege of contacting you and introduce myself. I read with interest your posting for the selected position. I believe I possess the necessary skills and acquired knowledge you are seeking and would make a valuable addition to your company. As my resume indicates, I have acquired certain level of experience that years of progressive work and study (also life) have provided me. I am a current student of marketing bachelor specialized in tourism. I have big dreams for my future (I think we all do or at least we all should) and I know that because of that reason, I must work harder to achieve them. I have been trying really hard to find that one chance, the opportunity to expand myself in knowledge and lessons. Finding the area of my expertise to provide the very best skills I´ve obtained, as an added value for the company. Most recently, my responsibilities do match the qualifications you are seeking. In addition I can mention my previous supervisors and managers relied on my abilities and qualities, as the key ones pointed on the present resume. I have attached my curriculum vitae for your review and I do look forward to speaking with you further regarding your available position. Sincerely, Keila Castaneda KEILA FRANCESCA CASTANEDA PEREZ _____________________________________________________________________________ El Salvador | 03/09/1991 (24 Years old)-Cellphone: - | Home Phone: - Address: Col. Villas del Prado, casa #13 senda B. La Escalón. ____________________________  AVAILABLE TO RELOCATE. Experiences 2016 Hostel Administration Departments Mar 2016 – Aug 2016 Reception, Bar and Accounting Management Jungle Party Hostel Bar & Restaurant – Company area: Hospitality – Salary: $500.Benefits: Bonus for top quality performance, three meals per day in the hostel restaurant seven days a week, living inside the hostel at no cost, a tab with $120.credit per month to spend at the bar or restaurant. Charge Description: Hostel reception, bar and inventory management. Supervise bartenders during their duties also a daily classification, organization, and quantification of the bars alcohol, beers, mixers, and the basic inventory to run the bars. Provide inventory every day to all bartenders to begin their shift. Hiring or firing human resources such as reception representatives, bartenders and volunteers. Supervision of: the volunteers work, cleaning department, guard or security department and kitchen area. Check every morning, each bed and room to be clean, also the bathrooms, common areas, gardens and bars. Ask for reports in the morning to the security representative to verify if everything was in order for the beginning of a new shift. Management of the hostal petty cash, to use in case of emergency, and to provide change to every bar cash box and reception cash box. Receive providers, signing and paying bar and tour agency provider bills. Handling of on-line reservations and cancellations through Ezzee Front Desk program, also walk ins reservations and in-house cancellations. Handling drinks and organization of the bar through Ezzee Burrp program. Creation of usernames for every new hired and also training. Train every bartender or receptionist and volunteers in the required area. Reception and bar problems and errors solving (overbookings, double charges, charges to wrong guest, all guest problems related), Check-ins, check-outs verification in the system, Authorization to provide credits for reception representatives and bartenders or personally apply discounts and/or waivers, due to crucial circumstances to guests. Handling incomes, reception and bars box cuts & cash closings. In charge of the hostel reception representatives, bartenders, cleaning department and security department. Weekly hostel marketing plan development through social media for the bar and whole hostal. In charge of the hostal public relationships building and alliance connections representative inside Guatemala and outside Guatemala. Hostel Reservations & Reception Department Jan 2016 – Mar 2016 Hospitality Reception Manager Jungle Party Hostel Bar & Restaurant – Company area: Hospitality – Salary: $400.- Charge Description: Hostel reception management, handling of on-line reservations and cancellations through Ezzee Front Desk program, also walk ins reservations and in-house cancellations. Reception problems and errors solving (overbookings, double charges, charges to wrong guest, all guest problems related), Check-ins, check-outs verification in the system, Authorization to provide credits for reception representatives or personally apply discounts and/or waivers, due to crucial circumstances to guests. Handling incomes, reception box cuts & cash closings. In charge of the hostel reception representatives. Weekly hostel marketing plan development through social media. Hostel Reservations & Reception Department Dec 2015 – Jan 2016 2015 Hospitality Reception Representative Jungle Party Hostel Bar & Restaurant – Company area: Hospitality – Salary: Volunteer. Charge Description: handling of on-line and walk ins reservations through Ezee Front Desk program, also cancellations, check-ins, check-outs and hostel activities and special events promotion. 2012 Hotel Reservations Management Agent Dec 2012 – Jul 2013 Quality Agent Sykes – Company area: Call Center – Salary: $600 Benefits: Bonuses, medical, health, dental and life insurance, transportation. Charge Description: Provide support and management of hotel reservations for Hotels.com United States to potential customers and existing clients. Superior Studies Secondary Studies Languages Marketing | Mercadotecnia | Level Accomplished: Last semester of Bachelor Specialization: Tourism Place & date: Universidad Evangélica de El Salvador | Current High school Diploma Place & date: El Salvador, 2011 Institution: Colegio Maya Spanish native English advanced German beginner Skills              MicrosoftWord - Advanced Microsoft Excel – Advanced Microsoft Powerpoint - Advanced Clerical Works - Advanced Facsimile - Expert Data Entry - Advanced Typing - Expert Information Security Management Efficient Time Administration Additional Information Objectives: to unwind and apply the gained knowledge on the hospitality and marketing area. Performing a serious and compromised work on the designated tasks. Accomplish all asked goals in the most efficient time and manner possible. Qualities: enthusiast, ability to work in teams, outgoing, committed, hardworking, spontaneous, caring, problem solver and strategies developer. Personal References Ing. Mónica Martínez Lic. Loida Miranda Master Francisco Castaneda Tel. - Tel. - Tel. -