Kehinde Ojokan
Executive Assistant | Virtual Assistant | Customer Service Specialist-|-| LinkedIn: linkedin.com/in/kehinde-ojokan |
Upwork: https://www.upwork.com/freelancers/~01e622379f72062de6
Professional Summary
Detail-oriented and proactive Executive Assistant with over 5 years of freelance experience on
Upwork and other freelancing platforms. Skilled in managing operations, coordinating
schedules, and providing exceptional customer service for high-level executives and diverse
projects. Proven track record of streamlining processes, enhancing productivity, and
delivering results in fast-paced environments. Adept at communication, organization, and
leveraging technology to support business objectives.
Education
Bachelor of Science in Business Administration and Management-
University of Benin, Benin
Relevant Coursework: Organizational Behavior, Project Management, Business Communication, Operations Management
Professional Experience
Executive Assistant (Freelance)
Upwork, Remote
Managed operations for client, ensuring seamless administrative sup- port and process
optimization.
• Coordinated schedules, meetings, and travel arrangements for executives, reducing
scheduling conflicts by 30%.
• Streamlined document management using tools like Google Workspace and Microsoft Office,
improving retrieval time by 25%.
• Prepared reports, presentations, and correspondence, maintaining 100% accuracy in deliverables for client reviews.
• Implemented task prioritization systems, increasing team efficiency and meeting project deadlines consistently.
Long-Term Executive Assistant for Vice President (Freelance) Upwork, Remote
Supported a Vice President on various projects, managing communications and operational tasks
to drive project success.
• Oversaw project timelines and deliverables for 5+ cross-functional projects, achieving 95%
on-time completion rate.
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• Facilitated communication between the VP and stakeholders, reducing response times by
20% through effective email management.
• Organized virtual board meetings and prepared detailed minutes, ensuring accurate documentation and follow-up actions.
• Managed confidential data and contracts, maintaining strict compliance with client privacy
policies.
Personal Assistant to CEO (Freelance)
Upwork, Remote
Provided personalized administrative support to a busy CEO, handling daily operations and highpriority tasks.
• Managed the CEOs calendar, scheduling 15+ weekly meetings and reducing double-bookings
to zero.
• Coordinated international travel logistics, saving 15% on travel costs through strategic planning and vendor negotiations.
• Handled sensitive correspondence and maintained confidentiality, earning consistent client
praise for professionalism.
• Automated expense tracking using tools like QuickBooks, reducing processing time by 40%.
Virtual Executive Assistant (Freelance)
Upwork, Remote
Supported multiple clients remotely, providing administrative and operational support to enhance
business efficiency.
• Managed email inboxes for 3 clients simultaneously, achieving a 90% same-day response rate.
• Created and maintained CRM databases using HubSpot, improving client follow-up efficiency
by 35%.
• Assisted in onboarding new team members by developing training materials, reducing onboarding time by 20%.
• Conducted research for client presentations, delivering actionable insights that contributed
to securing 2 major contracts.
Customer Scheduling Coordinator (Freelance) Upwork, Remote
Managed scheduling and customer interactions for service-based clients, ensuring high customer
satisfaction.
• Coordinated appointments for 50+ weekly customers, achieving a 98% satisfaction rate based
on client feedback.
• Implemented a scheduling software (Calendly), reducing manual booking errors by 50%.
• Handled customer inquiries and resolved issues promptly, maintaining a 95% resolution rate
within 24 hours.
• Trained 3 team members on scheduling protocols, improving team performance and consistency.
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Skills
• Administrative Support: Calendar Management, Email Correspondence, Travel Coordination
• Project Management: Task Prioritization, Timeline Management, Process Optimization
• Customer Service: Client Communication, Issue Resolution, CRM Management
• Technical Proficiencies: Microsoft Office Suite, Google Workspace, HubSpot, QuickBooks,
Calendly, Trello, Slack
• Soft Skills: Time Management, Multitasking, Attention to Detail, Confidentiality
Certifications
• Certified Virtual Assistant, Upwork Skill Certification
2020
• Project Management Essentials, Coursera
2019
Additional Information
• Consistently rated 5 stars on Upwork with 100% Job Success Score.
• Available for full-time or part-time freelance engagements.
• Fluent in English
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