Kehinde Lanlokun

I have acquired valuable experience in all facets of troubleshooting, installations, and maintenance for various software’s and applications on site and remotely using chat, email and call support tools. I am conversant with the use of support tools like Genesys, Intercom, ASD, RAVE, WordPress, Freshdesk, Jira, Zendesk, etc. I am skilled in call-handling and branding, customer service, customer ticketing, documentation and carrying out escalations. I have great typing skills and the ability to resolve customer issues within a timely period using relevant probing questions and advanced troubleshooting steps. I possess a unique talent for translating highly complex technical information into terms and concepts that the end-users can readily grasp. These skills have enabled me to improve support response time and client satisfaction.

Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the Technical Support field. I was charged with the responsibility of fostering my team’s productivity and was able to motivate team members to do better. I was made a care ambassador for my team based on feedbacks received from customers regarding their experience working with me as a Support Technician.