KAREEM KEHINDE | ADMINISTRATIVE VIRTUAL ASSISTANCE--
linkedin.com/in/kenny-kareem
Working Remote
Web Research | Data Entry | Email Management | Customer Support
● Administrative Virtual Assistant and Customer Support Representative with 2 years of
enhancing executive productivity and delivering exceptional customer service.
● Skilled in effective inbox and calendar management, appointment setting, accurate data
entry, comprehensive web research, and data mining.
● Skilled in CRM tools, problem-solving, and process improvement, consistently
contributing to organizational success through proactive support and streamlined
workflows.
● Skilled in orchestrating complex travel arrangements, including flights,
accommodations,and transportation, while crafting a detailed itinerary and reducing
costs through effective research and negotiation.
Work Experience
Virtual Assistance
Michem Chemicals - (CEO)
Jan 2024 - Nov 2024
Remote
● Provide high-level support, Including inbox management, Calendar management, and
appointment setting.
● Enhanced executive productivity by improving inbox management processes, reducing
inbox clutter by 30%
● Conduct web research and data mining projects, gathering targeted information and
compiling data to support decision-making processes, leading to a 20% increase in
report accuracy and relevance.
● orchestrated complex travel arrangements, including flights, accommodations, and
transportation, while crafting a detailed itinerary and reducing costs by 10% through
effective research and negotiation.
Customer Support Representative
Upright Med
Feb 2022 - Feb 2023
Remote
● Delivered exceptional customer support, managing up to 50 inquiries daily across
different communication platforms with a 95% customer satisfaction rate.
● Maintained a thorough understanding of company offerings, including service features,
pricing, and policies. This knowledge allowed me to provide accurate, valuable
information to customers, address their concerns effectively, and guide them toward
informed decisions—ultimately enhancing their overall experience and satisfaction.
● Utilized problem-solving skills to address customer issues promptly, leading to a 25%
reduction in follow-up requests and improving overall customer experience through
efficient and empathetic support
Skills
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Inbox Management
Calendar Management
Appointment Setting
Web Research
Travel Arrangements & Itinerary Management
Data Mining
Time Management
Multi-platform Support
Customer Relationship Management
Problem-Solving & Conflict Resolution
Product Knowledge
Empathy & Active Listening
Adaptability
CRM Tools Proficiency
Education/Certification
Lagos State University, Lagos
B.Art - English Education
ALX Africa
Virtual Assistance Training -2024
Digital Witch Community
IT Support/Virtual Assistance/Customer Service Training
