I’m a Customer Service Professional with over 5 years of experience, including 3 years as a freelancer supporting clients across different industries. I handle customer inquiries with empathy, resolve issues efficiently, and ensure smooth interactions across phone, email, chat, and Zoom calls.
I’m known for my calm, thoughtful approach to problem-solving and de-escalating concerns. Skilled in multitasking, documentation, and clear communication, I’m also proficient in Microsoft Office and comfortable working in fast-paced, remote environments. My focus is always on delivering reliable, respectful, and people-centered support that leaves customers satisfied and valued.