Kehinde

 KEHINDE ALABETUTU E-mail- SUMMARY OF QUALIFICATIONS Over 5 years of customer service experience In various administrative roles. Over 2 years of leadership experience in administrative role Reliable, organized, with the ability to adapt to different environments and work under Stressful situations. Proficient in the use of computers, MS Office, MS Word, and popular social media tools used to create reports and analyze data. Ability to visually concentrate and listen intensely for extended period of time. Ability to deal effectively with customers in person and over the telephone. Strong interpersonal negotiation and communication skills. RELEVANT SKILLS AND EXPERIENCE CUSTOMER SERVICE AND ADMINISTRATIVE SKILLS Responsible for a high volume of inbound calls and responding to client concerns in a manner that ensured repeat business Provided excellent customer service and made the best first impression with customers in all interactions Listened patiently to all customer complaints and used great product knowledge, research, and critical thinking to provide solutions to problems Entered and updated client information on database with high accuracy, such as billing address, e-mail address, telephone numbers, and other essential customer information Demonstrated a friendly and pleasant customer service persona as model for team. Planning and coordinating administrative procedures and systems and devising ways to streamline processes. Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions. Collecting, organizing, and storing information using computers and filing systems . Overseeing special projects and tracking progress towards company goals. Building new and expanding existing skills by engaging in educational opportunities. WORK HISTORY Administrative officer Milestone Marketing Limited Lagos, , - Front desk officer HP service center, Lagos, - Customer service representative MTN Nigeria - EDUCATION Bachelors degree (RUSSIAN LANG) University of Lagos, Nigeria 2007 Masters degree (MPIA) university of Lagos ,Nigeria 2011 CERTIFICATIONS Master Data Management 2019 Data processing management 2008 REFERENCES AVAILABLE UPON REQUEST.