Kefilwe Gaborone
Johannesburg, South Africa |-|
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LinkedIn Profile: https://www.linkedin.com/in/kefilwe-gaborone-/
Online Portfolio: https://pricey-radish-b83.notion.site/K-Gaborone18ce7c769a02806c8461ff5db6df7e9b?pvs=4
Virtual Assistant
Professional Summary
Virtual Assistants with technical knowledge of project management and administrative tasks and
customer service offers detail-oriented experience since 4 years across multiple career areas such as
office administration and IT support and HR and online education. I am qualified in Microsoft Office
programs and customer relationship management systems and document scheduling and business
operation procedures. The professional excels at email administration and maintains scheduling
responsibilities together with data entry activities and streamlines workflow methods. I maintain a
strong dedication to helping various businesses together with nonprofit entities manage their
operations using efficient virtual assistance methods.
Key skills / core competencies /areas of expertise
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Administrative & Virtual Assistance (Email & Calendar Management, CRM)
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Project Coordination (Task Management, Proposal Writing)
Customer Service & Communication (Client Support, Problem-Solving)
Data Entry & Database Management (HR & IT Documentation)
IT Technical Support (Troubleshooting, Inventory Control)
Content Creation & Social Media Management (Canva, Marketing)
Inventory & Document Management (Cloud Filing, Record-Keeping)
Professional experience
IT Technician & Front Desk Support
LC Computers – Northcliff, Johannesburg
Feb 2022 – Jun 2024
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Managed and processed an average of 15+ laptop repair requests per week,
ensuring a 95% customer satisfaction rating.
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Diagnosed and repaired technical issues, reducing turnaround time by 30% through
efficient troubleshooting.
Managed 200+ IT components inventory, minimizing discrepancies and improving
stock accuracy.
Communicated repair progress and updates to 50+ customers weekly, ensuring
transparency and trust.
Issued 100% accurate invoices for repairs, maintaining financial records and
customer documentation.
Human Resources & Project Management Intern
Uconomy Platform
Feb 2022 – Aug 2022
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Processed and maintained 100+ HR documents, including UI19 forms and leave
applications.
Organized workplace experience projects, increasing workflow efficiency by 25%.
Sent 20+ proposals to SMMEs, enhancing client engagement and business
development.
Assisted in document scanning and digital record-keeping, improving HR data
retrieval by 40%.
Education
Bachelor in Administration (Human Settlement Management)
University of South Africa
2022 – Present
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Focus Areas: Housing Policy, Urban Planning, Development Studies
IT Technical Support (NQF 4 – Learnership)
Uconomy
2022 – 2023
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Specialized in Computer Systems, IT Troubleshooting, and Network Communication.
References
Faces for Africa
Uconomy
Project Manager: Mr. Walter Langhinnerich
Ikgopoleng
Host Liaison: Moeletsi
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