Keerthiga

Performance-driven & accomplished professional with 13+ years of experience in Banking (Merchant Integration Support) and IT sectors. A career in reputable organization with the challenging opportunities for growth and shouldering in any suitable position to prepare for emerging advance with intent to serve the company.·        Leveraging over 11 years of sound exposure in the payment Card Retail industrywith excellent domain knowledge in Business Operation and Banking services.·        At Risk engine, monitoring every transaction holding/releasing the payments for categorization under suspicious cases.

·        On boarding Merchant's applications (MPOS/CASH@POS/GPRS) with our technology partner and activating Merchant's account.

·        Coordinating with Product team for upgrading and resolving the technical issues.

·        E****rror Fixing and DE-bugging, Handling Client Queries through ticket, mail/phone within Resolution Time.

·        Based on the Client requirements, liaising with technology partner to integrate our product.

·        Customer Handling Queries mainly in Bluetooth & Mobile Technology.

·        Perform one point of contact for device implementation especially on risk point of view taken care for all regions across India.

·        Managing device inventory and computing devices that are being installed and recovered for all regions across India.       

·        Cross selling the products to customers across India.

·        Advanced skills in understanding & analyzing clients’ business objectives, translating them into specific requirements and providing solutions for overall improvement.

·        Advanced skills in Internet, Intranet, Extranet & Server architectures and enhancing wireless technologies and online payment business in retail market.

·        Well versed in merchant acquiring business in terms of business concepts, online payment gateway solutions and risk management system.

·        Provides technical assistance to the clients by performing the following duties.

·         Technical Support team to assure our customers to be properly served in their technical needs:

·        Provide 3rd level escalations support for various routers, switches, storage devices and wireless networking devices.

·        Provide help to sales team to recommend and verify network designs

·        Review internal documents and knowledge articles for internal and public dissemination.

·        Develop and conduct technical training to support staff.

·        Analyze customer calls to identify product problems in the field and recommend call avoidance strategies.

·        Replicate customer reported issues to provide validation of defects to engineering.

Serve as a referral point for more complex details