Keerthan Kumar DN, CHDSPhone:-
Email: -
Career Objective:
Operations manager with experience of successfully coordinating the activities of various departments concerned with the production, pricing, sales, and distribution of products and services. Comfortable working with people at all levels and having an excellent commercial approach to solving problems and developing business processes. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level.
Now looking for a new and challenging managerial position, one which will make best use of my existing skills and experience and also further my personal and professional development.
Skills and Experience Summary:
7 years and 4 months as a Manager Operations
2 years as a Senior Quality Analyst Healthcare Documentation
3 years as a Senior Proofreader and Editor - Healthcare Documentation
Identifying, developing and implementing best practices
Excellent prioritization and organizational skills
Project management skills and ability to multi-task
Strong written and oral communication skills and able to interact easily with people across all geographical locations.
Proven strong ability to learn quickly and adapt to new technologies
Experience in interacting and working with clients at various levels
Stakeholder, people and relationship management
Educational Qualification:
Bachelor of Science (Biochemistry, Food Science and Nutrition, and Zoology), Yuvaraja's College, University of Mysore, 1997.
Professional Qualification:
Certified Healthcare Documentation Specialist (CHDS) certification from AHDI (Association for Healthcare Documentation Integrity)
Certified Medical Transcriptionist (CMT) certification from AHDI (formerly AAMT American Association for Medical Transcription)
Advanced Certification in Medical Transcription certification from Comat Infoscribe Pvt., Ltd., Mysore
Attended Advanced Certification training Program in Project Management at Armadillo Consultancy, Bangalore
Pursuing Executive MBA from Karnataka State Open University
Professional experience:
Company: LabourNet Services India Pvt., Ltd., Bangalore
Duration: December 1, 2015 Till date
Designation: Manager – Operations
Labournet Services India Pvt., Ltd., is a social enterprise which creates sustainable benefits for the workers in the informal sector and enabling livelihood via skill development
Responsibilities:
Leading a team of 3 Cluster Managers
Heading 3 projects, Bharathi Cement CSR project, AP BOCW project, and CREDAI AP project in Andhra Pradesh
Headed 2 Government projects, NULM and BARTI, Maharastra
Managing monthly scheduling process with effective work allocation and placement capacity management to meet/exceed planned targets
Executing end-to-end review and documentation of placement workflows. Developing and implementing performance and quality improvement program for supporting diverse clients.
Introducing new clients into the system, preparing checklists, documenting and updating client specifications
Identifying training and developmental needs of the team members and coordinating training activities
Preparing and maintaining performance reports of the team members for reviews
Served as liaison between customers and internal departments; improved customer satisfaction index to 95%.
Company: IMT Specialists, Bangalore
Duration: January 2008 November 2015
Designation: Manager - Operations
IMT Specialists is a leading Indo-US HIPAA compliant company, providing technology-enabled healthcare documentation services to major hospitals, institutions, and private practices across United States.
Responsibilities:
Leading a team of 150+ consisting of Medical Transcriptionists, Editors, Proof Readers, Senior Proof Readers, and Quality Analysts and managing 13 clients.
Estimating customer volumes and to identify and schedule resources to deliver SLAs
Managing monthly scheduling process with effective work allocation and production capacity management to meet/exceed planned targets
Executing end-to-end review and documentation of operational workflows. Developing and implementing performance and quality improvement program for supporting diverse clients.
Introducing new clients into the system, preparing checklists, documenting and updating client specifications
Coordinating with US account managers in terms of project management, transition, and capacity planning
Plan and manage transition of customers to other locations/centers by coordinating with operations and production planning teams both in India and US
Identifying training and developmental needs of the team members and coordinating training activities
Preparing and maintaining performance reports of the team members for reviews
Served as liaison between customers and internal departments
Error analysis, updating processes, and timely feedback to the team
Company: Spheris India Pvt. Ltd. (Presently M-Modal Global Services, Bangalore)
Duration: Jul 2001 to Nov 2007
Promoted and transitioned through 4 roles in 7 years. Initially hired to work as a Senior Medical Transcriptionist, transitioned to Lead Proofreader on a novel TWS platform. Ultimately progressed into Senior Quality Coordinator role, with management responsibility of a 15-member quality control team.
Company: Comat Infoscribe Pvt. Ltd., Mysore
Duration: Sep 1999 to March 2001
Functioned as a Medical Transcriptionist for multiple specialties for physicians in 200-plus physician hospitals.
Company: CFTRI (Central Food Technological Research Institute), Mysore
Duration: Aug 1997 to Aug 1999
Responsibilities: Functioned as Stores and Purchase sourcing coordinator, responsible for monitoring the inventory of chemicals, posting the bills, along with verification of the tenders.
Selected Accomplishments:
Nominated for Best MLS Award in 2002
Nominated for Best Quality Coordinator Award in 2005.
Best Production Team Award in 2006
Interests:
Volleyball, Cricket, and Music
Personal and Contact Details:
Residential Address: #3 Sri Krishna Residency, Yadava Farm, J.P. Nagar 7th Phase, Bangalore 560062
Residence Phone:-
Date of Birth: May 22, 1976
Alternate e-mail:-Passport Number: J-