Keenu Tafalla

KEENU TAFALLA, CFMP, CFNA, MBA La Carlota City, Negros Occidental Philippines, 6130 --Portfolio EMPLOYMENT OBJECTIVE  To find a challenging career in an esteemed organization for professional growth and to obtain a position that will enable me to utilize my skills and expertise with the purpose of advancement. PERSONAL Birth date Birth place Gender Age Height Weight : December 02, 1994 : Bacolod City, Negros Occidental, Philippines : Male : 30 years old : 5’7” : 63 kls. EDUCATION Graduate School-: CARLOS HILADO MEMORIAL STATE COLLEGE-FT Brgy.Estefania, Bacolod City, Negros Occidental Philippines Master in Business Administration Tertiary Level-: CARLOS HILADO MEMORIAL STATE COLLEGE-FT Brgy.Estefania, Bacolod City, Negros Occidental Philippines Bachelor in Science in Business Administration- Major in Financial Management Secondary Level-: DOÑA HORTENCIA SALAS BENEDICTO NATIONAL HIGH SCHOOL Gurrea Street, La Carlota City, Negros Occidental, Philippines High School Diploma Special Science Class Curriculum WORK EXPERIENCE/S  PART-TIME UNIVERSITY PROFESSOR January 2024 to present University of St. La Salle La Salle Ave, Bacolod City As a part-time university professor, I facilitate an engaging course in entrepreneurship and practical research. Through interactive sessions, I guide students in exploring innovative strategies and dissecting real-world case studies. With hands-on projects, I foster their entrepreneurial spirit and equip them with essential research skills for success in today's dynamic business environment.  SOCIAL MEDIA MANAGER AND SALES FUNNEL DEVELOPER January 2019 to present Freelancer As a creative and strategic Social Media Manager, I oversee the company's online presence across various platforms (LinkedIn, Instagram and Facebook), ensuring consistent brand messaging and engagement with the company’s audience. Responsibilities include content creation, community management, and analytics reporting to drive growth and engagement. I make sure that I build a sales funnel tailored to your business and target market. I also build your online reputation and create a lead convertion to your business.  BUSINESS DEVELOPMENT LEAD April 2022 to March 2023 Prominent Outsource La Salle Ave, Sukro Hotel, Bacolod City Will lead all of the company's marketing activities from social media and digital campaigns to advertising and creative projects. Business Development Lead (BDL) responsibilities includes developing plans to help establish the company's brand, allocating resources to different projects, managing team of lead generators, setting short-term and longterm department goals, client negotiation, client relation and closing the sale. Ultimately, the BDM will run the company's Sales and Marketing department in ways that promote higher profitability and competitiveness.  HEAD OF SALES AND MARKETING DEPARTMENT September 2021 to April 2022 Prominent Outsource La Salle Ave, Sukro Hotel, Bacolod City  BUSINESS DEVELOPMENT ASSOCIATE July 28, 2021 to September 2021 Prominent Outsource La Salle Ave, Sukro Hotel, Bacolod City  LICENSED FINANCIAL ADVISOR October 10, 2018 to Present AXA Philippines 2F TU Square Building, Lacson St, cor BS Aquino Drive, Bacolod City Financial advisers provide clients with specialist advice on how to manage their money. The role involves researching the marketplace and recommending the most appropriate products and services available, ensuring that clients are aware of products that best meet their needs and then securing a sale.  BUSINESS DEVELOPMENT MANAGER (Project Based Manager) February 28, 2018 to January 2020 BRIDGEAUS MIGRATION CONSULTANCY Tan-Guzman Building, Molo, Iloilo City  VIRTUAL PROFESSIONAL- (Level 3 Hybrid Customer Service Representative) November 22, 2017 to February 1, 2019 FOCUSINC GROUP OF COMPANIES 3rd Flr Lopues East Center, Bacolod City General Job Description: Client needs Pros who can take in CALLS and do EMAIL and CHAT transactions. Pros to switch and carry out the 3 main tasks from time to time depending on staffing needs and queue demands. Key Responsibilities: 1 . Take inbound calls to get assist customer with general inquiries, order taking that includes/requires basic sales and order taking skills and techniques , order status, billing, returns and exchanges. 2 . Check and respond to customer email inquiries regarding, but not limited to, general inquiries, order taking,order status, billing, returns and exchanges. 3 . Cater and respond to customer chat inquiries regar ding, but not limited to, general inquiries, order taking, order status, billing, returns and exchanges. 4 . Coordinate with internal departments if further assistance is needed.  CUSTOMER SERVICE ASSOCIATE (CREDIT CARD SPECIALIST) September 05, 2016 to February 28, 2017 EASTWEST BANK 38th Flr PBCOM Tower, Ayala Ave, Makati City Duties and responsibilities of a credit card specialist is to attend to customers’ inquiries, request and complaints via phone. Follows the prescribed customer identification process before account information is released. Processes the following: General credit card inquiries, application inquiries, card activation, account maintenance, disputes handling, collections handling, blocked accounts handling, finance charge computation, SOA requests, rewards redemption, fee reversals and waivers, increase in credit limit, declined authorizations, cross-sell, anti-attrition, lost card blocking and replacement, fraud handling marketing and sales promotions, and performs other related duties that may be assigned from time to time.  JUNIOR OPERATIONS ANALYST January 11, 2016- July 11, 2016 KAAGAPAY SOLAR PHILIPPINES INC. 2nd Flr, Room 10 & 11, St. Francis Center, Araneta St. Bacolod City As a Junior Operations Analyst, my duties and responsibilities was to take care of the whole company operations as an assistant on my Senior Operations Analyst. Work as an admin of company forms and company directory. I was assigned to Special Projects which includes Accounting and Finance, Engineering, Executive and HR department.  For Accounting and Finance Department, a. Liquidation of receipts. b. Attending to all staff queries and other assignments from time to time. c. Assist the Senior Analyst for the Monthly Payroll processing. d. Bank transactions such as depositing and withdrawing. e. Other task that may assigned from time to time. f. Conducts bidding for the printing press for the marketing collateral and for the office space.  For Engineering Department, a. Assigned task to be completed by the foreman, structural lead, senior analyst and CAD designer. These are actually forms that needs to be done for the week for the Monday executive review. b. Making Client Project Handoff for the sitewalk  For the Executive Department, a. Executive review, to be passed every Monday. b. Other task that may assigned fro time to time.  For the HR Department, a. Source qualified candidates to fill positions based on the hiring requirements. b. Pre-screen applications through resume review and phone interviews. c. Ensure the achievement of sourcing & hiring targets of the company by creating effective job ads and optimizing all channels, including social media and other online sites. d. Assist the Sourcing Supervisor in certain functions, whenever necessary e. Documentation f. Other task that may assigned from time to time.  JUNIOR ANALYST- OJT January 11, 2016- March 4,- hours KAAGAPAY SOLAR PHILIPPINES INC. My duties and responsibilities as a Junior Analyst is to assist the Senior Analyst with the company operations. I do short presentations with different banks to ask for suitable loans for our valued clients who subscribe for solar installations. That time I was the representative of the company to inquire for the necessary documents to be submitted by the clients. I am also dealing with the BIR for our receipts and BOC for our Import License.  LAND TAX DIVISION- OJT November 9, 2015- January 8,- hours I was tasked to encode the tax collections to their system. I am also assigned in front desk to assist the taxpayers on their land tax computation.  SALES EXECUTIVE (Part time Job) May 06, 2015 ACTIVE LAND ESTATE SALES INC. Centrale Bacolod, Brgy. Mandalagan, Beside Saint Scholastic’s Academy As a sales executive, my duties and responsibilities is to market and sell through face to face selling. Markets residential lots. Assist customers in making investment decisions by providing valuable knowledge and strategic information on real estate. AFFILIATIONS  CO-FOUNDER Kapyot Bacolod April 2019 to Present Bacolod City We are KAPYOT, the mental health advocates of Bacolod City that bridges you to professionals (e.g. psychiatrists, psychologists, etc) and facilities that will help you become a better you. Kapyot is a Hiligaynon word that means "to hold." And that's why we're here. We will hold your hand as we lead you towards the right people. We are mediators. We are bridges. And with that, #KapyotLang. AWARD/S  TOP 31 OF THE TOP 100 FILIPINOS ON LINKEDIN FOR INSPIRATION AND LEARNING -Awarded on: December 1, 2023 SKILLS            Knowledgeable in Adobe Photoshop Proficient in Adobe Premiere Proficient in Microsoft Power Point and Word Working hard to ensure customer satisfaction. Having high levels of integrity and honesty. Able to make effective decisions. Excellent people management skills. Ability to plan and deliver effective sales strategies. Can do event Hosting Can do work under pressure Can do task with minimum supervision WORKSHOP/SEMINAR ATTENDED  SEAOIL- Jesse Robredo: Emerging Youth Leaders Camp June 18-20, 2014 University of Saint La Salle- Bacolod  JUNIOR JOCK September 2014 – January 2015 MAGIC 106.3 BACOLOD 4th Floor, Metro Plaza, Bacolod City  “BLOOMBERG PROFESSIONAL SERVICE TRAINING PROGRAM” April 25, 2015- June 18, 2015 Door 3, 3rd Flr., Hervias Bldg., Burgos St., Corner Lopez Jaena St., Bacolod City  IT-BPM “BEST” Basic English Skills Training August 15, 2015 Carlos Hilado Memorial State College Bacolod City, Philippines  “Habits for Effectiveness Training” October 2, 2015 Carlos Hilado Memorial State College Bacolod City, Philippines  “Management Education: Challenges of ASEAN 2015” February 4, 2016- February 5, 2016 COUNCIL OF MANAGEMENT EDUCATORS AND PRACTITIONERS IN THE PHILIPPINES (COMEPP) Iloilo Grand Hotel, Iznart Street, Iloilo City, Philippines EASTWEST BANK CERTIFICATES       BANKING AND MONEY THE BSP CIRCULAR NO. 857 AND THE EASTWEST CONSUMER PROTECTION PROGRAM BANKER BASIC MODULE 1- 5 CODE OF DECIPLINE AND ETHICS INTRODUCTION TO DEPIT AND PREPAID CARD FOUNDATIONS OF RISK MANAGEMENT        INTODUCTION TO CREDIT OPERATIONAL RISK MANAGEMENT MODULE PRODUCTS AND SERVICES 1-6 SERVICE QUALITY MODULE 1-6 BANKING AND MONEY MODULE 1-6 UNDERSTANDING MONEY MARKETS WHISLE BLOWING ACHIEVEMENT/S  CERTIFIED FINANCIAL MARKETS PROFESSIONAL (CFMP) -Issued on: June 18, 2015 Reference No. BCD- EASTWEST EDUCATIONAL LEADERSHIP Door 3, 3rd Flr., Hervias Bldg., Burgos St., Corner Lopez Jaena St., Bacolod City  LICENSED INSURANCE AGENT -Issued on: November 2018 License No. 37827 INSURANCE COMMISSION REFERENCES JOSE MENDOZA, CPA Accounting Instructor CHMSC- FT- DR. CHARRY ANN GALLO Graduate School Professor CHMSC- FT- DR. MA. TERESA BALLADOS Graduate School Coordinator Carlos Hilado Memorial state College- Ft- EMILY CABRESTANTE BOS AXA Philippines- Bacolod- I hereby certify that the above information is true and correct to the best of my knowledge. KEENU REM B. TAFALLA, CFMP, CFNA, MBA