Keen Lyka Alarba

PROFILE Meticulous professional with extensive experience in handling customer services and trained to do multiple admin task in virtual assistance services. ACADEMIC BACKGROUND Bulacan State University BS in Hotel and Restaurant Management YR- Effectively able to meet set deadlines and process information through well-honed research skills. Well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. CERTIFICATIONS Quick Pro Online Virtual Assistance Comprehensive Training Course Go Daddy Web Hosting Foundations Training Airbnb Certificate of Achievement CERTFICATIONS LET'S CONNECT! Cell: - Email:-Website: http://www.pingvirtual.com Facebook: @pingvirtual Instagram: @pingvirtual Twitter: @ping_virtual LinkedIn: /in/pingvirtual-KeenLykaAlarba/ CAREER BACKGROUND IT Help Desk Specialist - Web Hosting (Go Daddy) Sutherland Global Services / Oct. 2018 to Feb 2019 Designed, implemented and monitored web pages and sites for continuous improvement in fast-paced environment. Tested websites and performed troubleshooting prior to deployment. Case Manager- Travel Account (Airbnb) Teledirect Telecommerce / Sept. 2017 to Sept 2018 Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets. Responded to clients’ questions, issues, and complaints in a timely manner and found appropriate solutions when needed. Sales Consultant - Telco (Telstra) Teleperformance / Jan. 2016 to April 2017 MY REFERENCES Previous Supervisors George Michael Kuinisala-Rei Marck Masangque-Mark Bonnel Bitonio- Boosted sales numbers with proactive account servicing and diligent relationship-building. Serviced accounts on a regular basis to propose new products or services and maximize revenue. Sales Support- Telco (Verizon) Teletech / June 2015 to December 2015 Utilized various sales techniques to develop relationships with customers and drive sales. Adapted sales techniques to specific clients and promoted products based on individualized client needs. PROFESSI ONAL SKI LLS Website Design Domain Management Chat Bot Creation Graphic Design Video Editing Photo Shop & T-shirt Design Lead Calls Setting up Systems Administration Advertising and Marketing Brand Identity and Logo Design Scheduling Email Marketing Social Media Integration Customer Relations Management Appointment Setter/Inside Sales Agent Managing data entry duties High-Speed Typing Skills Excellent Communications and Written Skills Preparing Presentation Transcribing Full Project management PROFESSI ONAL ABI LI TI ES Knowledge on Virtual Assistance Jobs Use of Creative Design Software Organizational and Time Management Skills Marketing and Networking Skills Excellent Communication and Written Skills Computer Knowledge Website Development Email Troubleshooting PROFESSIONAL LINKS Check out my Online Resume Like our Facebook Page Follow us on Instagram Tweet with us! Let's share interests! Subscribe and Watch! Retirement Client Services (Wells Fargo Bank) Collection Officer (Ally Bank) Sykes Asia / April 2014 to April 2015 Answered telephone inquiries on banking products including checking, savings, loans and lines of credit. Used skip tracing and other techniques to locate debtors. Applied training and persuasive communication strategies to overcome objections. Used probing techniques to determine debtors’ reasons for delinquency. Negotiated to collect balance in full. Crew Member- Jollibee Foods Corporation Idealee Foods Venture INC & Joey Victoria Foods Corp. February 2013 to February 2014 Greeted customers promptly and took orders to keep flow of traffic moving. Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures. Communicated openly with management team during each shift to promote smooth workflows.