Kedisha Elleston

Kedisha Elleston Executive Assistant | Customer Service & Technical Support Specialist | Supervisor My Contact-+1 - St.Catherine, Jamaica Expertise & Skills Leadership and Team Management: Proficient in leading and supervising teams. Relationship Management: Demonstrated excellence in maintaining strong customer relationships through remote communication and CRM software such as Zendesk, Slack, Helpdesk, etc. Effective Remote Communication: Strong written and verbal communication skills, facilitating clear and efficient interactions. Detail-Oriented Remote Work: Meticulous in managing remote tasks, projects, and data, ensuring accuracy and quality in a virtual work environment. About Me Experienced Customer Service Representative with over six years of dedicated customer relationship management. Demonstrated a strong track record of consistently delivering exceptional customer experiences, resulting in a remarkable 100% customer satisfaction rate. My performance is anchored in a robust set of performance metrics, showcasing the ability to consistently exceed customer expectations. Professional Experience All-Ways Elevator INC (Remote)- | Virtual Assistant 2022 – 2023 Key responsibilities: Respond to inbound emails and calls from customers requiring assistance, including those trapped inside elevators or seeking service requests. Efficiently coordinate schedules for elevator mechanics, ensuring prompt service delivery. Successfully resolved service tickets, addressing customer concerns and ensuring their satisfaction. Notable Achievements: Developed the ability to handle high-pressure situations with poise and composure. Acquired and demonstrated strong organizational skills in managing schedules and addressing customer inquiries effectively. Education Institute of higher learning -) Mona High School -) High School Leaving Certification of completion Qualifications CXC/CSEC SUBJECTSEnglish Language Principles Of Business Office Administration Electronic Document Preparation Management (EDPM) Sutherland (Cox communication) Remote- | Technical Support & Billing Specialist 2021 – 2022 Key responsibilities: Provide technical support and assistance to customers through remote channels, including phone, email, and chat. Diagnose and resolve technical issues promptly, ensuring customer satisfaction. Address billing inquiries, process payments, and handle customer billing concerns remotely. Maintain up-to-date knowledge of products and services to provide accurate information to customers. Professional Experience Hinduja Global Solutions (Aetna Member Services) Brand Advocate 2020 – 2021 Key responsibilities: Field and address inbound calls from customers seeking information regarding their healthcare plans. Assist customers in locating provider information and facilitate immediate connections via phone. Notable Achievements: Demonstrated exceptional patience when dealing with customer inquiries and concerns. Mastered the art of effective multitasking, ensuring efficient customer service delivery. Advantage communication (SeaWorld Amusement Park) Customer Service/Sales and retention agent 2020 – 2021 Key responsibilities: Handle inbound calls from customers seeking park information and ticket purchases, employing upselling techniques. Proactively engage in customer retention efforts to prevent membership cancellations. Notable Achievements: Cultivated valuable experience in soft sales tactics, enhancing upselling skills. Honed the art of active listening to better understand and serve customer needs effectively. Alorica Caribbean (AMAZON) Supervisor 2017 – 2020 Key responsibilities: Led and guided a team of agents in the timely resolution of customer issues, emphasizing efficient problem-solving. Spearheaded initiatives to optimize team performance. Notable Accomplishments: Demonstrated exceptional leadership acumen while fostering a collaborative team environment. Significantly enhanced problem-solving proficiency, contributing to team success.