Kearl Am Lelis Pelagio

I have a bachelor's degree in hotel and restaurant management, and I immediately started working in the hospitality industry after graduation. My experience spans several countries – the Philippines, UK, and China – where I honed my skills and enjoyed my career. While I have a deep passion for hospitality, the pandemic significantly impacted the industry, leading me to transition into a Virtual Assistant role. This shift was challenging, but I was fortunate to be hired and trained by the CEO of an activewear company.

Over the past three years, I've developed a strong skillset in administrative and executive support, project coordination, and social media management. As a Service Coordinator Virtual Assistant, I successfully streamlined ticket management, reducing resolution time by 20%, and organized team schedules, ensuring efficient workflow. In my role as Executive Assistant/Social Media Administrator, I managed multiple social media platforms, including Facebook, Instagram, and Pinterest, tracked key performance indicators, and coordinated travel arrangements for influencers. My ambition is to utilize these skills in a role that values efficiency, organization, and proactive problem-solving.

Below are the list of the skills and programs/software & tools that I use.

Amazon - Product and Keyword Research, Supplier Sourcing, Customer Service

Social Media Management

Basic WordPress Blog Editor

SOFTWARE / PROGRAMS

Product Research Process - Amazon, Helium 10, Google Trends, www.uspto.gov, Alibaba

Communications – Skype, Zoom, WhatsApp

Social Media – Facebook, Pinterest, Instagram

Project Management Tools – Microsoft To-Do, Google Docs, Later

Basic WordPress – Content Editor, Yeost SEO

Canva and Loom – Designing product images and product presentation

Confluence

Connectwise

Virtual Assistance – MS Office (Excel, Word, Powerpoint), Gmail (Email, Docs, Calendar, Gdrive)