Keamogetswe Ngobene

Keamogetswe Ngobene Professional Virtual Assistant Dedicated administrative and customer service specialist delivering seamless support for growing businesses. With extensive experience managing high-volume communications and operations, I provide reliable virtual assistance across all time zones. Time Zone Flexibility & Availability SAST (GMT+2) US Business Hours Immediate Start Standard working Available for Ready to begin hours aligned with extended hours to working immediately South African time support American upon engagement zone markets and clients Core Competencies High-Volume Support Operational Expertise Skilled at managing large volumes of customer Proficient in administrative tasks, scheduling, data interactions while maintaining quality service and quick management, and operational workflows response times Remote Work Proficiency Financial Acumen Experienced working with reliable internet and proven Strong capabilities in invoicing, expense tracking, and remote work discipline and independence. I work well basic bookkeeping operations unsupervised Project Management & Tools CRM & Data Management Proficient in Asana, Trello, Monday.com, Notion, and Experienced with Salesforce and HubSpot for customer ClickUp for task tracking, team collaboration, and relationship management, data organization, and workflow optimization business intelligence Document & Design Proficient in Google Workspace and Microsoft 365 for document creation and collaboration, plus Canva for professional visual design and marketing materials Weekly Operations Capacity 200+ 500+ 150+ Calls Handled Emails Processed Orders Managed Efficient phone support managing Timely email management, Order processing, tracking, and inquiries, appointments, and customer correspondence, and follow-up fulfillment coordination concerns communications Proven ability to handle demanding workloads while maintaining accuracy and professionalism. Experience includes CRM management, data entry, and multi-channel customer support. High-Volume Customer Support & Operations Management Problem Action Result The business was handling Managed end-to-end customer Consistently met performance extremely high volumes of customer support across phone, email, and targets in a high-volume interactions across multiple live chat in a fully remote environment channels (calls, emails, and live environment. chat), creating pressure on response times, order processing, and overall customer satisfaction. Ensured timely responses and Handled 200+ calls, 500+ emails, smooth customer journeys and 70+ live chats weekly across all channels Processed 150+ orders daily with Reduced backlog and maintained accuracy and efficiency organized workflows under Maintained CRM records and pressure ensured consistent follow-ups Delivered reliable support that Applied strong time allowed teams and leadership to management and prioritization to meet all service-level targets Previously leveraged sales and client engagement skills at Old Mutual, achieving a 75% upsell success rate and scheduling 20+ consultations weekly focus on business growth instead of operational bottlenecks Client Testimonial Dear Keamogetswe, I would like to thank you again for assisting me with my order, you have really saved my job today. The doctor was ready to fire me but because you made sure that I will receive my order today even though I ordered after my cut-off time really saved me. I Hope this e-mail finds you well, I would like to take this opportunity to rate Keamogetswe's service. She is very helpful always comes back immediately if hope that all your customers receive the same care as there is an issue with my order defiantly 10 out of 10 you gave me today. Regards Kind regards, Anita Smit Marie Nel Pharmacy — Satisfied Client Get In Touch Ready to streamline your operations? Let's discuss how I can support your business growth. I'm immediately available to start working and can accommodate flexible schedules to meet your business needs. Book a 15minute consultation at calendly.com/keamogetswe to discuss how I can support your operations. Email Phone LinkedIn - - View Profile