Keamogetswe Ngobene

200+ calls, 500+ emails, and 150+ orders processed weekly, that’s been my standard for 3+ years as a remote

Customer Service Agent at Transpharm.

I manage high-volume multi-channel support across phone, email, and live chat while maintaining CRM records,

resolving complaints, and processing orders accurately and on time.

Prior to this, I upsold insurance products at Old Mutual with a 75% success rate, scheduling 20+ client

consultations weekly. I’ve also managed 60+ daily outbound sales calls and provided administrative support in

education settings.

Tools: Salesforce, HubSpot, Airtable, Zoho, Google Workspace, Microsoft Office 365, Slack, Zoom, Calendly,

Asana, Trello.

If you need high-volume customer support or admin operations handled with precision and zero excuses,

let’s talk.