Kea Carmelie Giner

I currently work as a Sr. Quality Control Analyst who exhibits a professional demeanor and excellent communication and interpersonal skills. Skilled at evaluating both verbal and written customer contact by agents while coaching them for success in executing superior service to customers. Able to rapidly gain product knowledge.

I have worked for 7 years in the BPO industry and is capable in dealing with different clients. I can work under pressure and can easily adapt to any types of job. I always make sure to get the work done with efficiency without compromising accuracy.

Searching for a position that enables me to utilize strengths in customer service, communication and organizational skills to create a smoother work environment. Ensuring customers have the best experience. Self motivated

and organized with an ability to multi task while dealing with diverse demands.