Kc Marie Tayona

Education Bachelor of Science in Education 2019 - 2020 University of Cebu Sanciangko St. Cebu City Bachelor of Secondary Education KC Marie C. Tayona Cebu Eastern College 2021 Leon Kilat St. Cebu City Experience Contact Customer Representative Concentrix -- 2025 Present Handled an average of [XX] inbound and outbound calls daily, assisting patients and providers with billing inquiries, insurance claims, and account resolutions. Explained insurance benefits, patient balances, deductibles, co-pays, and billing statements in a clear and empathetic manner to ensure patient understanding. Kinasang-An Pardo Cebu City Resolved billing disputes and corrected claim errors by coordinating with internal billing teams and insurance companies, improving first-call resolution by [% or number]. Processed secure payments over the phone and set up payment plans according to financial policies, increasing collection rates by [%]. Objective To secure a position in a company where I can use my skills abilities to make a contribution challenging to the position organization. in a progressive organization that will utilize my talents and provides me with an opportunity for personal and professional growth Skills Time Management Customer Service Foundever - A Handling Chat Support Manage in voice and non-voice representative Travel Planning GDS Trained AMADAEUS Helping customers plan and manage their travel experiences while providing support, solving issues, and making sure everything goes smoothly from booking to destination. Provided personalized travel support by assisting customers with bookings, itinerary changes, and travel-related inquiries, ensuring a smooth and stress-free experience from start to finish Attention to detail Communication Fast Learner Teamwork Problem Solving Well Organized References Jesnin Garbo Customer Representative Phone: - Joshua Vallejo Customer Representative Phone: -