Kazem Shoujaa

Kazem Shoujaa Location: Lebanon, Saida | Phone: - Email:-| Skype: live:koko_lb Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Plus a proficient Graphic Designer knowledgeable about logos, banners, marketing materials and website design. EDUCATION Bachelor of Arts (B.A.) - Graphic Design Technical School in Sidon, Saida May 2015 - Jan 2020 LANGUAGES French - Average English - Excellent Arabic - Excellent WORK HISTORY Customer Service Assistant GS Host, Quebec, Canada Oct 2018 - Mar 2020 • Collected customer feedback and made process changes to exceed customer satisfaction goals. • Managed 25+ incoming calls each day with utmost professionalism and knowledgeable service. • Offered basic technical support for clients on wide range of company products. • Increased profits by 20% through effectively maintaining relationships with clients and ensuring high-quality customer service. • Described product highlights and benefits to help guide purchasing decisions. • Delivered excellent customer service, resulting in consistent 70% customer satisfaction rating. • Investigated and resolved customer inquiries and complaints quickly. • Processed 100+ invoices each weeks and mailed documentation to clients. • Maintained up-to-date knowledge of product and service changes. • Responded to customer requests, offering excellent support and tailored recommendations to address needs. Lead Graphic Designer Ultra Host, London, United Kingdom Jul 2017 - Jan 2022 • Designed website layouts, templates and unique branded looks. • Completed in-depth product design tests with help of different software, models and design systems. • Researched trends and projected industry changes to capitalize on emerging opportunities. • Applied knowledge of production to create high-quality images. • Completed final touches for projects such as images sizes and font selection. • Put together videos for social media, advertising and informational purposes. • Applied creative expertise to present marketing concepts. Technical Support Specialist Volt Host, Quebec , Canada May 2016 - May 2017 • Developed and tested new product offerings prior to release to assist development team in bug identification. • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. • Assisted customers in identifying issues and explained solutions to restore service and functionality. • Collaborated with supervisors to escalate and address customer inquiries or technical issues. • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. • Activated new accounts for customers in new services. • Resolved 25~ technical support inquiries per day. Social Media Assistant Alrasheed Kitchen, Madinah, Saudi Arabia Dec 2019 - Dec 2020 • Reported social media performances and engaged with digital communities to build positive regard for company. • Managed Facebook, Instagram and Twitter content to keep brand messages consistent. • Analyzed and reported social media and online marketing campaign results. • Developed marketing content such as blogs, promotional materials and advertisements for social media. • Created engaging content to keep social media channels updated and on brand. • Designed targeted email marketing campaigns to reach desired audience. • Increased customer engagement through social media. • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals. SOFT SKILLS Problem-Solver, Listening skills, Self-control, Taking responsibility, Positivity, Humor, Creativity, Adaptability, Curiosity, Honesty, Motivation, Patience, Accepting criticism. SKILLS Expert in: Adobe Photoshop CC Intermediate in: Adobe Illustrator, Adobe Lightroom, Adobe XD, Adobe After Effects Basic in: HTML, CSS INTERESTS Cars, Tech, Video Games, Music, Anime, Tasty Food, Designing, Computers.