Kazeem Aremu

Kazeem Aremu - Customer Service Executive - A fun, hardworking creative who strives for excellence in every set task/agenda. I'm an avid learner and seek to enhance the lives of everyone around me. An experienced customer service with +3 years of experience; providing top-notch services to customers, skilled in resolving complaint/issues and developing long-term relationship. Lagos, Nigeria. SKIILLS WORK EXPERIWNCE Customer Service Executive Zenith Bank Plc March 2021 till present • Usage of core software tools such as; Oracle, Ethrix, CRM, Microsoft Office etc in resolving and escalating customer complaint to ensure customer satisfaction. • Provide effective customer service handling via email, calls (in-bound and outbound) and web chat in a professional and courteous manner. • Perform daily customer service-related task such as; data entry and order processing. Google workspace, Communication, Data analytics, Time management, Advanced Excel, Virtual Assistance, Proactiveness, People skills and collaboration, Outbound marketing. PERSONAL PROJECTS ALX Virtual Assistant Program (08/2024 till present) Data Analysis/Science (in view) - Customer Service Representative (07/2024 till present) Access Bank Plc October 2019 to December 2019 • Attend to customers inquiry on basic banking services • Provide information to customers on their account status, and suggests new banking products • Channel complex customers complaint to supervisor for effective resolution • Protect customers account/data by reviewing suspicious activities. ACHIEVEMENTS/AWARD Team Player Extraordinary (12/2023 -present) Contact Centre Call Buster (12/2021 – 12/2022) LANGUAGES English Native EDUCATION Banking and Finance, HND Kwara State Polytechnic, Ilorin October 2016 – July 2018 INTERESTS Economics, History, Sports, Research, Math club, Music