Kayode Afolabi

Hello there,

My name is Kay, and I am a results-driven customer experience and remote support specialist with 5+ years of hands-on experience delivering exceptional service across B2B, e-commerce, and healthcare environments. I am based in Lagos, Nigeria, and I am fully prepared to work remotely, equipped with a dedicated workspace, stable high-speed internet, and the necessary tools to start immediately.

Throughout my career, I have consistently maintained 95–96% customer satisfaction (CSAT) scores while managing high-volume workloads processing 200+ monthly orders at 99% accuracy, handling 60–80 daily tickets, and reducing average response times by as much as 40%. I don't just resolve issues; I build systems that prevent them from recurring.

I am proficient across leading CRM and helpdesk platforms, including Zendesk, Gorgias, Freshdesk, HubSpot, and Shopify, with hands-on experience in creating automation workflows, managing escalations, and ensuring full SLA compliance across multichannel channels: email, live chat, ticketing systems, and outbound calls. I oversaw a data-accuracy project at Teleperformance Nigeria that increased the reliability of CRM information by thirty percent for a fifteen-person team.

Beyond customer support, I bring strong administrative and project management experience. As an Executive Assistant at Hexavia Nigeria, I managed NGN 10M+ in project budgets with zero financial discrepancies and consistently delivered executive-level reporting on time. My NYSC placement in a federal healthcare monitoring unit further sharpened my precision in data entry, recordkeeping, and compliance documentation, maintaining 99% accuracy across 1,000+ patient records.

I hold a C1 Advanced English Certificate (EF SET) and certifications in AI Essentials, Data Visualisation, and Self-Leadership. I am detail-oriented, deadline-driven, and genuinely committed to turning customer problems into retention wins.

If you are looking for a reliable, sharp, and proactive remote support professional who treats accuracy as a non-negotiable standard, let's work together.