Kayode Aderemi Adepegba

ADEPEGBA KAYODE ADEREMI E-mail:-Address: 40 Buttermere Close, MK2 3DY, Bletchley, Milton Keynes, Buckinghamshire Telephone:- PROFESSIONAL SUMMARY Analytical IT Support Technician offering, with over 10 years of experience with a proven track record of consistently and effectively administering and troubleshooting infrastructure devices. Demonstrated success advising clients in hardware and software selection. Deep knowledge and experience in Systems Configuration and support services across diverse industries. Presents programs and solutions that drive growth. Provides supplemental and total management support for IT Systems, including establishing and maintaining networks and servers. KEY SKILLS Domain Name Registration VPN and Firewall configuration VMWare 5.5+ Data Synchronization and Systems Systems Administration Hardware Configurations IT Service Management SQL Administration and Computer Maintenance and Repairs configuration Technical Troubleshooting Power BI Good organizational and planning skills Cybersecurity Customer Relationship Management LAN Connectivity Phone and Online Support Client/ Server Models User Training/Support Office 0365 Administration Internet Information Services (IIS) Routers, Switches, and Operating Systems Python, html, PHP Complaint Handling / Customer Service EDUCATION University Of Hull UK – MS, Artificial Intelligence and Data Science Joseph Ayo Babalola University - BSc, Computer Science Yaba College of Technology - HND, Electrical Electronics Engineering Yaba College of Technology - OND, Industrial Maintenance Engineering Estate Senior Secondary School - Secondary School Certificate Examinations St. Paul's Primary School - First School Leaving Certificate PROFESSIONAL TRAINING Certified Ethical Hacker (CEH) (2022) WordPress (2020) Cybersecurity (2020) Python Programming (2019) SQL Database Management (2018) Python and Hardware Automation (2017) HTML ( 2017) PHP (2017) Network/System Support (2013) Information Technology Infrastructure Library (ITIL) (2013) Programming of Microcontroller (2008) In view- Computer Engineering Training (2006) Electronics Training (2006) PROFESSIONAL CERTIFICATION Certified Ethical Hacker (CEH) EMPLOYMENT HISTORY IT Support Technician| Fast Credit Limited Nov 2014 - Present Installed and maintained the company's computer systems and network components. Performed upgrades and installed updates. Track IT/IS metrics and analyze related statistics to support decision-making about discovering improvement opportunities. Completed troubleshooting and assisted staff with computer-related issues. Recommended computer products and applications to improve productivity. Prepared and presented reliable trend analysis to help determine focus areas and develop proactive approaches to faults management. Coordinated technology training for all new staff. SQL Backup and Restoration. Synology Backup, Buffalo Backup, and Data Centre Support. Office 365 Support including SharePoint, OneDrive Support, and Sophos Support both Firewall and Endpoints. Core Banking Application Support IT Support Technician | First City Monument Bank, ONSITE June 2013 - Oct. 2014 Provided technical assistance to customers on inbound telephone tech support calls. Examined internal IT controls, evaluated design and operational effectiveness and determined risk exposure, and developed remediation strategies. Researched, diagnosed, troubleshoot, and identified solutions to resolve system issues. Undertook projects designed to introduce new services or improve levels of service and carry out independent post-implementation surveys to ascertain that newly introduced services meet clients' needs. Managed the entire incident lifecycle as it progressed through IT/IS and/or related interfaces within the organization. IT Support Technician| WM Integrated Solution (REMOTE ROLE) Dec. 2008 - Jan. 2013 Researched and identified solutions to software and hardware issues. Diagnosed and troubleshoot technical issues, including account setup and networkconfigurations. Formulated and Maintained customer relationship strategies to satisfy the organization's clients. Eliminated and minimized downtimes to service delivery due to IT problems/issues. OTHER ACHIEVEMENTS Established coding and robotics training center for kids. Constructed Arduino Robotics Car Constructed Internet of Things devices. HOBBIES Reading, Research and Travelling. REFERENCES Available upon Request