VENZON, KAYLA RAE S.
--EDUCATIONAL BACKGROUND
Tertiary
Bachelor of Science in Hotel and Restaurant Management
De La Salle University – Dasmariñas
City of Dasmariñas, Cavite
Primary - Secondary
St. Scholastica’s College – Westgrove
Ayala Westgrove Heights
Silang, Cavite
WORK EXPERIENCE
October 2018 - Present
SALO PH & SALO Catering
Director of Sales and Marketing
Philippines
Co-Founder of a Tech & Catering Startup leading the Sales and
Marketing & Operations of the company. Handles partnerships and
client retention.
July 15, 2019 - October 31, 2019
Grand Hyatt Manila
Host - Guest Service Center
BGC, Taguig
Assists in Check-Ins and Check-Outs
F&B Order Taking
Rooms and Restaurant Reservations
Guest Complaint Handling
Telephone Inquiry Handling
Room Upselling
Housekeeping Duties
Concierge Assistance
January 23, 2019 - Present
The Coding School
Business Consultant
Greenhills, San Juan
Full Time Coding Coach for Kids (Most current)
Organized Company Events and Co-Manage Partner Events
1. Plan for a successful execution of company events
2. Organize Zoom platform for events
3. Event Host
4. Tech Support
Headed Day-to-Day Operations
1. Plotting of class schedules
2. Gathering coach availability
3. Student and coach assignment to classes
4. Assisting the Finance team in monitoring coaching hours
5. Managing and optimizing platforms involved in operational
processes
6. Reporting operational metrics to the company at agreed
upon meeting schedules
Headed Customer Service
1. Handle enrollments via email, SMS, social media channels
2. Client Complaint Handling
3. Client Inquiries Handling
4. Payment Handling
Headed Marketing
1. Create monthly marketing content plan for social media
posts
2. Plan for long-term and short term strategic ways to market
the products
3. Allocate budget for marketing
4. Plan for marketing activities for internal team and for
clients
Headed Sales and Partnerships
1. Client Acquisition
2. Solidify company’s sales process
3. Create materials needed for sales and partnerships (Primers,
Decks, Proposals, etc)
4. Organize events/activities for partners
January 23, 2019 - May 3, 2019
Ombori Services Philippines, Inc.
Administrative & Sales Manager
BGC, Taguig
Reports directly to both the CEO (Sweden) and Admin Lead (PH).
Gather and execute all urgent admin concerns, client acquisition for PH
office, assist in HR concerns from employees and assist in daily
operations for PH.
July 3, 2017 - January 18, 2019
United Towers Philippines Inc.
Work/With
Brand Manager
BGC, Taguig
Reports directly to the CEO. Heads all 3 departments: Operations,
Sales, and Marketing. Responsible for lead generation, client
acquisition, client retention, overseeing and managing current clients,
event organizing and coordinating, and have creative marketing
strategies for the company.
UTP Beyond Borders
Marketing Officer
BGC, Taguig
Reports directly to the Marketing Manager. In charge of purchasing
office needs, conduct product orientation in schools, lead generation,
client acquisition, event organization, and client retention.
June 14, 2016 - June 20, 2017
Marriott Hotel Manila
Front Desk Agent - AYS
Pasay City, PH
Assists in Check-Ins and Check-Outs
F&B Order Taking
Guest Complaint Handling
Telephone Inquiry Handling
Room Upselling
Housekeeping Duties
Concierge Assistance
March 2015 - June 2015
Cedar Point Amusement Park
Sales Associate - Merchandise (AM Shift)
Sandusky, OH USA
In charge of product inventory of assigned stores, cashiering,
accounting and providing great customer service.
March 2015 - April 2015
Castaway Bay
Lifeguard (PM Shift)
Sandusky, OH USA
Assist in overseeing indoor park operations, guide customers in water
slides and perform duties regarding the safety of the customers.
ACHIEVEMENTS / EXTRA-CURRICULAR ACTIVITIES
2017
Upseller of the Month (2 months)
Marriott Hotel Manila
TRAINING EXPERIENCES
October 7 – 9, 2015
2Go Travels: APEX Training
Manila, Philippines
March – June 2015
Sales Associate – Merchandise
Hotel Breakers, Cedar Point Amusement Park
Sandusky, Ohio, USA
March 2015
Lifeguard
Castaway Bay, Sandusky, Ohio, USA
March – April 2014
Server / Bartender
Crisostomo Restaurant, Nuvali, Sta. Rosa, Laguna
