Kayla Shields

KAYLA SHIELDS-|- | Idaho Falls, ID 83404 Summary Dynamic professional with a proven track record in complaint resolution and consultative sales, honed at CreditRepair.com Inc. Expert in coordinating cross-departmental efforts to enhance customer satisfaction and drive resolutions. Skilled in both staff education and fostering customer relations, showcasing exceptional problem-solving abilities and a commitment to excellence in the hospitality and accommodation sector. Skills Complaint resolution Consultative Sales Scheduling Account updating Inbound and Outbound Calling Product Knowledge Staff education and training Customer Relations Key holder experience Coordination Active Listening Problem-solving abilities Call center procedures Hospitality and accommodation Call center experience Experience Customer Service Representative | Hilton Home 2 suites - Idaho Falls, ID | 01/2024 - 10/2024 Answered customer inquiries and provided accurate information regarding products and services. Provided excellent customer service to resolve customer complaints in a timely manner. Resolved complex problems by working with other departments to provide solutions that meet customer needs. Lead Housekeeper | Candlewood Suites Hotel - Idaho Falls, ID | 04/2020 - 12/2023 Conducted daily inspections of guest rooms and public areas to ensure the highest standards of cleanliness. Coordinated housekeeping staff schedules, ensuring appropriate coverage for all shifts. Trained new employees on cleaning techniques and proper use of chemicals and equipment. Monitored inventory levels of linens, towels, toiletries, and other consumables used by housekeepers. Remote Customer Credit Representative | CreditRepair.com Inc. - Idaho Falls, ID | 06/2018 - 02/2020 Identified and resolved discrepancies between customer records and credit documents. Verified customer references to evaluate credit history and risk profile. Collaborated with legal counsel to resolve collection issues in accordance with applicable laws. Maintained up-to-date knowledge of industry trends, regulations, and best practices. Coordinated regular communication efforts between the company's sales department and its customers. Education and Training Lincoln High School | Idaho Falls, ID | 05/2011 High School Diploma