Kayla Rose Palacio Rosal

KAYLA ROSE ROSAL-- Cavite City, Philippines Profile Tools Salesforce Zoho Calendly Slack Microsoft Teams GoHighLevel Gmail & Outlook Trello Notion Canva Capcut Google Calendar Core Skills Cold Calling & HighVolume Outreach Lead Generation & Qualification Appointment Setting & Closing Support CRM Management & Pipeline Tracking Client Communication & Objection Handling Results-driven Virtual Assistant and Sales Support Specialist with proven experience in cold calling, lead generation, and appointment setting. Skilled in high-volume outreach, consistently generating qualified leads and booking demos to drive revenue growth. Strong communicator with the ability to build rapport, handle objections, and convert prospects into opportunities. Experienced in CRM management, administrative support, and client coordination in fast-paced, target-driven environments. Work Experience Cold Caller / Lead Generation Specialist The Lead Bug | February 2026 – April 2026 Executed 50–60 outbound cold calls daily to engage prospects, qualify leads, and identify new sales opportunities Generated over 400 qualified leads weekly, consistently supporting pipeline development and sales growth Scheduled 3–5 high-quality demo appointments per day for the founder, improving overall conversion efficiency Maintained accurate CRM data entry, ensuring up-todate records, proper segmentation, and consistent follow-up activities Managed and overcame sales objections using structured communication techniques to increase appointment setting success Conducted targeted lead research to identify and prioritize prospects aligned with ideal customer profiles Collaborated with the founder to refine outreach scripts and optimize cold calling strategies, improving overall conversion rates Key Skills & Characteristics Virtual Assistant / Sales Support Specialist Omnyra | January 2024 – Present Administrative Support & Conducted cold calling, lead generation, and Executive Assistance appointment setting to support sales teams Customer Service & Client Managed CRM systems, tracking leads, follow-ups, and Communication pipeline activity Data Entry & Records Coordinated calendars and scheduled appointments Management to optimize client availability Appointment Setting & Supported marketing campaigns and transaction Calendar Management coordination to streamline operations Lead Generation & Maintained consistent communication with prospects Outreach via phone and emailQualified inbound and outbound Technical Support & leads by assessing needs, interest level, and fit for sales Troubleshooting opportunities Email & Inbox Management Followed up consistently with prospects to nurture CRM & Office Tools (Google relationships and improve conversion rates throughout Workspace, Microsoft the sales pipeline Office) Attention to Detail & Time Management CSR – Technical Support & Billing Accounts High attention to detail Conduent Philippines | March 2021 – July 2023 Strong organizational skills Delivered high-quality chat and email support, Ability to work ensuring customer satisfaction independently and Troubleshot and resolved technical issues with strong remotely analytical skills Fast learner with Maintained accurate records of customer interactions adaptability to new systems and system updates Professional written and Handled multiple inquiries simultaneously in a fastverbal communication paced environment Simplified complex technical and billing information for better customer understanding Utilized customer support tools and ticketing systems to manage, prioritize, and resolve cases efficiently Consistently met or exceeded performance metrics including response time, resolution rate, and customer satisfaction score