K AY L A S H E E R I N
PROFILE
CONTACT
With 5 years of customer service experience in a fast-paced environment,
looking to leverage and grow in a sales career. Strong communication skills
with proven ability to build relationships and manage accounts effectively. A
--
self-starter with competitive attributes who is fully committed to proving
herself in a new career.
Austin, TX January 2019
EDUCATION
WORK EXPERIENCE
The Fashion Institute of Design
WHOLESALE CUSTOMER SERVICE ASSOCIATE
2018 – 2019
OLIVER PEOPLES GROUP
Los Angeles
& Merchandising
2009 - 2011
Provides sales support for 4 sales representatives. Resolves shipping issues,
warranty issues, and B2B website issues.
Assists the Marketing department with social media customer service
inquiries via Yelp, Instagram, and Facebook to an audience of about
+200k followers.
EXPERTISE
Answering approximately 200 inbound calls customer calls a day.
Customer Service
Entrepreneurial
WHOLESALE CUSTOMER SERVICE ASSOCIATE
Joe’s Jeans
2017
Los Angeles
Provided sales support for 5 sales representatives on the West Coast Temporary position.
Received, evaluated, and processed over 50 sales orders daily by sales
reps in a fast-paced and accurate manner.
Critical Thinker
Strategic Prospecting Skills
Time Management
Adaptability
Managed Amazon Central and Stitchfix vendor portals with order entry,
shortages, proof of delivery, purchase order revisions.
Sales Representative
Grace in L.A.
2017
Austin, TX
Developed new accounts in the Texas territory. Attended industry trade
shows to accumulate new leads and make productive contact with existing
clients.
Opened 15 new boutiques in Q1 of 2017.
SOCIAL
@ilyfrenchiess
@kayla.sheerin
@kaylamaries
@kaylamaries
