Kayla Marie Alvendia

KAYLA ALVENDIA https://www.linkedin.com/in/kayla-marie-jacinto-alvendia11a793325/ EXPERIENCE Customer Service Rep. Handled flight bookings, rebookings, cancellations, and itinerary changes. Assisted with seat selection, baggage inquiries, and special service Foundever Ortigas Philippines March 2022 - Nov. 2022 requests. Provided support via phone, email, and chat for travel-related concerns. Resolved issues on flight schedules, delays, and refunds. Maintained knowledge of airline policies and procedures. Delivered professional and empathetic customer service. Accurately documented customer interactions. Collaborated to meet performance and quality targets. Technical Support Rep. Teleperformance Fairview, Philippines Nov. 2022 - Feb. 2023 Provided technical support for internet connectivity, focusing on routers and modems. Assisted customers with troubleshooting via phone support. Resolved service issues quickly to minimize downtime. Handled inquiries, service requests, and escalations professionally. Maintained accuracy and customer satisfaction in all interactions. EDUCATION Bachelor of Public Administration Polytechnic University of the Philippines 2021 - 2025 SKILLS Administrative & Organization Outreach: From Strategy to Email & Calendar Management Execution Research & Documentation Customer Support Phone, Email & Chat Support Problem Solving & Issue Resolution School CRM Tools Knowledge High School 2013 - 2021 Effective Cold Email Data Entry Senior/Junior High Ismael Mathay Sr. CERTIFICATION Digital Tools & Social Media Canva & Facebook Page Management Microsoft Office & Google Workspace Basic Social Media Content Creation Communication Professional & Empathetic Customer Service Transcription & Chat Support Udemy 2025 Email Marketing. Increase Sales With Email Marketing! Udemy 2025