Kayla Benjamin

Detail-oriented and analytical professional with 4+ years of experience in customer service, operations, and data management. Proven ability to resolve complex issues, optimize workflows, and enhance customer satisfaction in fast-paced environments. Skilled in client relations, financial documentation, call center operations, and CRM systems including Salesforce. Strong communicator with a focus on operational efficiency, project coordination, and regulatory compliance.

Skills

• Customer Service & Support: Client Relations, Call Center Operations, Customer Experience Improvement,Conflict Resolution, Active Listening
• Financial Services: Loan Processing, Escrow Management, Financial Documentation, RegulatoryCompliance, KYC/AML (if applicable)
• Operations & Project Management: Workflow Optimization, SOP Development, Process Improvement,Cross-functional Collaboration, Time Management
• Technical Proficiency: Data Analysis, Salesforce, Microsoft Office Suite, Ticketing Systems (e.g., Zendesk)*,CRM Tools
• Communication & Soft Skills: Written Communication, Adaptability, Stress Management, Multitasking,Stakeholder Communication