Kaye Dimple Rosenda Velasco

I’m a Customer Support and Live Chat Specialist with 6+ years of experience helping customers, contractors, and business clients across SaaS, B2B, and high-volume support environments. I focus on fast, clear, and friendly support that solves problems and builds trust.

I’ve handled live chat, billing concerns, order tracking, technical issues, and escalations — while keeping a calm and professional tone even with frustrated customers. I also support sales teams by qualifying leads, routing inquiries, and documenting everything accurately in CRM systems. I’ve worked with US and international clients remotely and understand the importance of response time, ownership, and clear communication.

What I can help you with:

• Live chat and email support

• Customer service and ticket handling

• Lead qualification and routing

• Billing and subscription support

• SaaS platform support

• CRM documentation and follow-ups

• Social media customer replies

• Virtual assistant tasks and admin support

I’m reliable, detail-oriented, and easy to work with. If you need someone who can represent your brand well and take care of your customers, I’m ready to help.

Let’s work together!