KARREN ARABEJO-[Kaye Arabejo | www.kayeflow.com
Professional Summary
Proactive and detail-oriented customer support professional with extensive
experience in client interactions, problem resolution, and administrative
VIRTUAL
support. TEAMMATE
Adept at managing multiple communication channels, handling inquiries with
efficiency, and maintaining organized records.
Passionate about delivering exceptional service, streamlining processes, and
fostering positive customer experiences.
Strong background in insurance, virtual assistance, and media buying, with a
growing interest in property management.
Core Skills & Competencies
Customer Support & Conflict Resolution
Multitasking & Time Management
CRM & Property Management Software
Payment Coordination & Follow-Ups
Process Improvement & Documentation
Training & Onboarding Support
Clear & Professional Communication
Technical Proficiency
CRM & Property Management Software
Google Suite & Microsoft Office
Chat & Support Tools (e.g., Zendesk,
Teams)
Facebook Ads & Digital Marketing Tools
Recenty completed 6 hours free
training for GHL training from GHL
Champs community
Professional Experience
Sr. Retention Virtual Assistant | Customer Support | Fraud Analyst
Varsity Tutors | Capital One | 2023 - 2024 - 2025
Managed customer inquiries via phone, chat, and email, ensuring prompt and accurate responses.
Addressed and resolved escalated concerns efficiently, maintaining high customer satisfaction.
Conducted follow-ups with clients to ensure seamless onboarding and continued support.
Assisted in payment coordination, following up on overdue balances and setting up payment arrangements.
Maintained accurate records, ensuring compliance with company policies and industry standards.
Collaborated with internal teams to improve service processes and optimize customer experience.
Problem Resolution Specialist | Escalations Specialist
Genpact LLC | 2016 -2023
Provided professional, empathetic, and effective resolutions for complex customer concerns.
Handled high volumes of inquiries while maintaining attention to detail and quality service.
Monday.com
Investigated customer issues, analyzed root causes, and implemented solutions.
Tracked and documented interactions in CRM systems for efficient case management.
Insurance Specialist | Lead Generation
EXL Phil | Agency-Based Roles | 2013 - 2016
Extensive experience in Auto, Home, Healthcare, Long-Term Care, and Life Insurance.
Managed client interactions, ensuring clear explanations of policies and addressing concerns.
Negotiated ad placements and managed Facebook Ads for lead generation in the insurance sector.
Developed marketing funnels and email campaigns for customer outreach and retention.
Why I’m a Strong Fit for This Role
Exceptional Communication: Proven ability to provide clear, empathetic, and professional support across multiple
channels.
Multitasking & Organization: Comfortable managing various responsibilities while maintaining accuracy and efficiency.
Problem-Solving & Attention to Detail: Adept at identifying issues, implementing solutions, and ensuring compliance.
Tech-Savviness: Quick to learn and adapt to different software tools and platforms.
Customer-First Mindset: Passionate about creating positive experiences and optimizing service delivery.
Looking forward to the opportunity to bring my skills and experience to your team!
