Kaye Anne Idanan Dela Peña

Kaye Anne dela Peña CUSTOMER SERVICE REPRESENTATIVE Software & Computer Proficiencies About me I help business owners in terms of customer service. Answering inquiries from customers or guests on a timely manner as much as possible and provides the best resolution for concerns or issues from guest and make sure to deliver a superb customer service experience to every customer. Areas of Expertise Customer Service Email/Chat Support GENERAL SOFTWARE CRM Asana Freshdesk Slack Google Suite Microsoft Office Dropbox Toptracker Work Experience MIAMI EXCLUSIVES LLC Property Management Specialist March 2020 - Present Answers inquiries through email, chats or calls from guest or potential guests Checks for availability of the dates which guests wants to book Create tickets for request from guest Attend to concerns or issues encountered by guest Investigates if eligible for refund or not THE RESULTS COMPANIES Customer Service Representative May 2019 - July 2019 How to Contact Me Address: Batangas, Philippines Whatsapp: - Gmail:-Skype: live:kayeannedp Answer calls from customers Help them in activating their phones Assist in checking the balance remaining on their account and helps them in topping up their accounts Other Skills Light Bookkeeping using Quickbooks Knowledge in using Canva Online Research Data Entry