Kayden Martz

Kayden Martz 2338 Cavan Place SE, Medicine Hat, AB (403)-- Professional Summary Dedicated technology forward individual who is always looking to grow. Young forward thinker with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting digital issues and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Skills ● Customer Relations ● Time Management ● Task Prioritization ● Written Communication ● Internal Communication ● Ability to prioritize multiple tasks Experience JANUARY 2020 - PRESENT Technology Consultant,​- HappyandRemote ● Coordinated activities for monitoring, triage, and escalation of security events affecting corporate information assets. ● Created Web front-end user interface for new or existing databases using a combination of HTML, SQL, C, VB or other languages to make accessible business applications. ● Wrote advanced reports, designed dashboards, and analyzed trends. ● Troubleshoot and resolve issues by logging and tracking reported issues to IT and vendors. ● Worked closely with clients and end-users to define needs and break down problems. ● Created different branding experiences for each client to help them create the best turnover. ● Dealt with phone conferences to help clients work from point A to point B SEPTEMBER 2019 - FEBRUARY 2021 Customer Service Manager,​ - Walmart Canada 2 ● Maintained customer satisfaction by handling complex escalated customer concerns. ● Enhanced customer experiences with improved team workflow and more effective solutions for common problems. ● Reviewed repeated issues within operations and business management to solve problems and improve company outcomes. ● Trained and regularly mentored associates on performance-oriented strategies and customer service techniques. ● Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals. ● Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers. ● Offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences. ● Trained team members in successful strategies to meet operational and sales targets. MARCH 2016 - SEPTEMBER 2019 Team Leader, ​- Mc Donald’s ● Set a positive example for team members by providing high-quality, efficient service. ● Mentored junior employees to improve performance, food safety and customer service. ● Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance. ● Maintained current knowledge of all team position requirements. ● Greeted all customers with a smile and provided friendly service to; professionally handle every need. ● Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills. ● Checked each food item for freshness and provided feedback to the kitchen for removal. ● Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety. Education Medicine Hat High School, ​- High School Diploma Upon finishing High School I archived awards for work experience, over credit average, and honour roll. 3 Volunteer I volunteer through Big Brother and Sister, working closely with kids in need. I hoped to bring them joy and create a lasting positive effect. I volunteer for Safety City to help create events, host events and bring safety to the children in our city.