Kaycia Gordon

 Work History and Experience IT Help Desk Clerk - Fontana Pharmacy Group (January 2023 - present) Act as point of contact to the ICT department by accepting tickets containing technical issues Generate weekly KPIs about the performance of the department Delegate tickets to the relevant technicians Keep inventory of IT assets within the company Monitoring system performance and identifying problems that arise Following up and giving feedback about issues to partners and clients Data Scientist (Contract) – Cyint Technology (October 2022 – present) Develop algorithms to solve complex problems. Work with other scientists to develop new ways to utilize data. Communicating their findings to other members of the organization. Analyze and interpret data to help organizations make better decisions. Extracting, cleansing, and transforming data from various sources. They will also be required to build predictive models and conduct statistical analysis. Communicating their findings to various stakeholders. Senior Secretary- Edna Manley College of the Visual and Performing Arts (Contract) (June 2022-October 2022) Type letters, memoranda, bill of quantities, contracts and reports from draft notes. Transcribe and reproduce minutes of meetings. Compose and type routine correspondence. Provide additional administrative support to the Dean of the School of Visual Arts. Secretary- Department of Co-operatives and Friendly Societies (August 2020 - April 2022) Type letters, memoranda, bill of quantities, contracts and reports from draft notes. Transcribe and reproduce minutes of meetings. Compose and type routine correspondence. Receive and take telephone messages and screen calls intended for officers. Schedule appointments and arrange meetings. Direct and screen visitors Gather information and compile reports Undertake research and distribute information to the relevant officers Access and forward emails to the relevant officers. Secretary- African-Caribbean Institute of Jamaica -) Delivered administrative support to office staff. Responded to emails and other correspondence to facilitate communication and enhance business processes. Medical Records Clerk – National Chest Hospital (2019) Input data into computer programs and filing systems. Reviewed medical records for completeness and filed records in alphabetic and numeric order. Received and processed medical records requests. Interacted and communicated easily with department personnel and the public. Records Officer- Attorney General’s Department -) Interacted and communicated easily with department personnel and the public. Maintained excellent attendance record, consistently arriving to work on time. Medical Records Clerk- Princess Margaret Hospital -) Input data into computer programs and filing systems. Received and processed medical records requests. Reviewed medical records for completeness and filed records in alphabetic and numeric order. Volunteer Services (2+ years) Education: Microsoft Power Bi Data Analysis - Pending Google Professional Certificate - Data Analytics (2022) Coursera 2022 – Data Analysis Using Pyspark: Guided Project Vocational Training Development Institute -) – AssociatesDegree in Information and Communications Technology Management Institute for National Development (2019) - Certificate in Secretarial Studies HEART Trust NTA -) - Certificate in Data Operations II Seaforth High School -) - Caribbean Advanced Proficiency Examination Morant Bay High School -) - Caribbean Secondary Examination Certificate References Provided upon request