KAYCELYN R. MASAKAYAN
Address: #620 Blk 22, Lot 32 Rosal St.
Mt. Claire Village Sta. Anastacia Sto. Tomas Batangas
Mobile Number: (-
Email Address:-
CAREER OBJECTIVE
To gain employment in a well-established firm that offers growth, self-development and career
opportunity that would continually challenge me to strive for excellence and to be able to contribute
for the betterment of the organization.
SPECIAL SKILLS
I am diligent and trustworthy, very much inclined to undergo and learn new things through
training and similar activities and can accept mistakes and learn from them. I can easily cope up with
changes and can work with a group of people or independently. I can manage time and can work under
time pressure. I am very much willing and dedicated to work on in assigned tasks. I really want to have
an experience and training in working with your company.
ACHIEVEMENTS
1st honor for the Second Semester, Academic Year- at Batangas State University-JPLPC
Malvar Campus, Malvar Batangas.
1st honor for the First Semester, Academic Year- at Batangas State UniversityJPLPC Malvar Campus, Malvar Batangas.
3rd place tour guiding competition in 2nd foundation Day at Batangas State UniversityJPLPC Malvar Campus, Malvar Batangas.
Dean Li er since First Year to Fourth Year.
Magna Cum Laude
EDUCATIONAL ATTAINMENT
Tertiary
Batangas State University Main Campus, Gov. Pablo Borbon, Rizal
Ave., Batangas City.
Graduate student of Bachelor of Science in Tourism Management-
Secondary
St. Thomas Academy Sto. Tomas, Batangas-
Primary
Sta. Anastacia Elementary School Sto. Tomas, Batangas-
SEMINARS/TRAINING ATTENDED
February 20, 2010
On the- Job Training in Hotel and Restaurant ManagementJava
Hotel, Laoag City, Ilocos Norte
August 27, 2010
Hotel Operation Seminar (Front Office, Housekeeping,
Foods and Beverages, Sales and Marketing)
Golden Dragon Restaurant, Subic International Hotel, Subic
Bay FreeportZone
May 15, 2011
The Villa Hotel Tagaytay (OJT on front office,
F&B, Housekeeping, Sales & Marketing)
Kaybagal South, TagaytayCity
February 06, 2013
Dusit Thani Manila (OJT on Sales and Marketing)
Ayala Center, 1223 Makati City, Metro Manila, Philippines
July 20, 2018
Customer Care Training
(Acajou Beach Resort)
Cote D or Praslin Seychelles
January 23, 2020
Customer Care Training
Refresher II
(Acajou Beach Resort)
Cote D or Praslin Seychelles
WORK EXPERIENCE
IM DIGITAL PHILS. INC.
Sales Executive Officer
Sta. Anastacia, Sto. Tomas, Batangas
August 12, 2014 October 27, 2014
Checking delivered supplies on company warehouse
Doing Inventory report for company clients
Coordinates with company clients for incoming transactions, client orders etc.
DAYS HOTEL BATANGAS &TAGAYTAY
Front Office Assistant
Pastor Village, Pallocan West,
Batangas City/Aguinaldo HIghway Silang Crossing Cavite,
January 26, 2014 April 06, 2015
Responsible for attending to guests needs and special requests Strive to achieve the
highest possible level of guest satisfaction.
Ensure all management directions and guest special requests or needs are properly noted
in the Micros Fidelio Management System for action by the appropriate hotel department
prior to check-in.
Prepare all weekly and monthly reports in accordance with required quality standards and
established deadlines.
Assist guests with the reconfirmation of flights. Provide general information to the guests.
Responsible for promoting the hotel core values: Honesty, Personal Integrity, and Team
before Self.
Inspect hotel for cleanliness and appearance.
Room assignments for VIP guests and VIP groups. Inspect rooms for incoming VIP and
ensures defects are rectified prior to guest arrival. Prepare the folio for VIP guests and long
stay guests.
Ensure the bills are checked thoroughly. Prepare necessary collateral for guests such as
welcome card, departure letters, etc.
Micros-Fidelio ( system being used)
CITY GARDEN HOTEL MAKATI
Front Office Associate
7870 Makati Avenue corner
Kalayaan Avenue, Makati
May 2015 April 2016
Answer enquiry regarding hotel services and registration by letter, by telephone
and in person, provide information about services available in the community and
respond to guests' complaints
Compile and check daily record sheets, guest accounts, receipts and vouchers
using computerized or manual system (micros-opera).
Verify customers' credit, and establish how the customer will pay for the accommodation.
Maintain an inventory of vacancies, reservations and room assignments
Register arriving guests and assign rooms
Micros-Opera ( system being used)
NDN GRAND HOTEL
Front Office Associate
26 J.P Laurel Highway Brgy. San Roque, Sto. Tomas, Batangas
April 01, 2016 February 2017
Register guests and assigns rooms. Accommodates special requests whenever possible.
Assists in preregistration and blocking of rooms for reservations.
Coordinates room status updates with the housekeeping department by notification of all
check outs, late checkouts, early check-ins, special requests, and day use rooms.
Process guest check-outs and prepare guest folio.
Performing cashier related functions like posting charges to guest accounts.
Maestro ( system being used)
ACAJOU BEACH RESORT
Receptionist/Cashier
Cote D or
Praslin, Seychelles
April 08, 2017 up to present (Laid Off started last August 01,2020)
Provide all gests (including groups) with a friendly, accurate and efficient check-in / check-out
process while following the company s policies and procedures
Verify and collect guest payments and identification, ensuring all procedures are followed
to protect sensitive guest information including identity and credit card information. Process all
financial transactions with strict adherence to defined procedures.
Place timely welcome calls to ensure each check-in guest has arrived to a freshly clean,
inviting room with all amenities working. Set up wake-up calls as requested by guests to
ensure they wake up refreshed and ready to take on the day.
Complete shift checklist(s)/ daily logbook to ensure the hotel information is updated and
guest s requests complaints are well acknowledged by all departments head Ensure lost-andfound items are treated with care, reported and stored according to company policies.
Do changing of foreign exchange to the guests (EUR, USD, GBP SF, etc.) as well as arranging
different excursions, bicycle and car rentals and even some diving activities.
Managing email and phone reservations transportation requests, room s preference, etc
Update calendars, feedback guest s questionnaire and schedule hotel visits
Perform other clerical receptionist duties such as filing, photocopying and faxing.
Vista ( system being used)
PERSONAL INFORMATION
Age:
Civil Status:
Birth date:
Birth Place:
Height:
Weight:
Nationality:
Religion:
27years old
Single
November 11, 1992
Batangas City
cm
54kg
Filipino
Roman Catholic
CHARACTER REFERENCE
Prof. Elisa S. Diaz
Dean, College of Accountancy, Business,
Economics and International Hospitality and
Management
Batangas State University- Main
Campus I -
Mr. Deo L. Talatagod
Mr. Alvin Villasoto
Front Office Supervisor
Days Hotel Batangas
Pastor Villae, Pallocan West, Batangas City-
Front Office Supervisor
City Garden Hotel Makati-
Ms. Joan Mangabat
Front Office Head
NDN Grand Hotel-
Ms. Joanise Doway
General Manager
Acajou Beach Resort Seychelles
-/5301
I hereby certify that the above information is true and correct to the best of my knowledge and
belief.
KAYCELYN R. MASAKAYAN
(Applicant)
