Kaycee Fojas

KAYCEE A. FOJAS 5900 Sampaloc St. Amparo Subdivision Novaliches, Quezon City- OBJECTIVE It is my utmost desire to be affiliated with your institution where there are doors for opportunities and advancement that I may somehow be contributory in fulfilling the company’s missions and visions through the knowledge I have gained from previous work experience. SUMMARY OF QUALIFICATIONS • • • • Achievement-driven and enthusiastic professional with 2 years travel support experience Possess strong sense of urgency as well as flexibility to change and adapt whenever desired Unbeatable ability to multi-task during and anticipate client needs through refined listening skills Well-versed in providing technical support and assisting clients using the Company’s travel reservation system. EDUCATIONAL ATTAINMENT TERTIARY Bachelor of Science in Physical Therapy Our Lady of Fatima University Quezon City - Bachelor of Science in Radiologic Technology The Family Clinic, Inc. Colleges Sta. Cruz, Manila - Bachelor of Science in Nursing Philippine Rehabilitation Institute Banawe, Quezon City Trinity University of Asia E. Rodriguez St., Quezon City SECONDARY La Salle College Town and Country Heights Antipolo City WORK EXPERIENCE Appointment Setter Intellasoft March 2016 to April 2017 Appointment Setter Bigcommerce, Olavare Marketing February 2015 to January 2016 - - - Customer Satisfaction Specialist Black Card Books August 2014 to February 2015 • Sends email invitations to customers from different countries (minimum of 150 a day) • Answers customer inquiries via email or skype AAMI Claims Assist Consultant WNS Eastwood February 2014 to August 2014 Ultrasound Technologist February 2013- June 2013 St. Lukes Medical Center Global City Senior Customer Care Specialist United Airlines Reservations March 2007-April 2009 IBM Daksh Philippines 2nd Floor Edsa Central, Shaw Blvd. Mandaluyong City • • • • • • • Responded to client’s questions, concerns and billing inquiries with highest degree of professionalism; Assisted clients with reservations, transfers and changes; secured new client sales and retention through exceptional customer service. Provided clients the best flight deals along with offering prompt, accurate and courteous service to clients. Answered inquiries regarding customer’s frequent flyer accounts Assisted customers with online reservations Processed reservations for an award ticket using miles from frequent flyer accounts Handled reservations for Silver Wings members Key Accomplishments: • Was awarded as one of the top agents for 2008 for her consistent above average performance for the whole year • Was promoted as Senior Customer Care Specialist after achieving high stack rank for 9 consecutive months PERSONAL INFORMATION Age Date of Birth Place of Birth Civil Status Nationality Religion Height : : : : : : : CHARACTER REFERENCES Russia Banta Loan Qality Analyst J.P. Morgan Chase Bank & Co- Irine Primavera Process Associate Interglobe Technologies- 30 years old December 20, 1987 Lucena City Married Filipino Catholic 5” I hereby certify that the above information is true and correct. _____________________ Kaycee A. Fojas