Kay Olumudi

Kay Olumudi •Email:-•LinkedIn: http://linkedin.com/in/kay-olumudi-a4b0bb282 •Tel: - PROFESSIONAL SUMMARY Energetic and personable graduate with strong communication and interpersonal skills. Proven ability to deliver high-quality virtual assistance and customer service support. Highly organized with a keen eye for detail and a passion for continuous learning. Irish citizen with full rights to live and work in Ireland and the EU. Primarily seeking remote roles but fully open to occasional travel or relocation if required. Seeking to contribute to a dynamic team while gaining practical industry experience. WORK EXPERIENCE Virtual Assistant and Customer Service Representative Kimberly’s Group - Subsidiaries: Kimberly’s Homes and Apartments, Kimberlys Electric | Lagos | Jul 2022 – Sep 2024 • Handled customer inquiries via phone, email, and live chat, ensuring timely and effective resolutions. • Planned and scheduled meetings; prepared detailed agendas and meeting minutes. • Resolved client issues by troubleshooting and offering personalized solutions. • Managed digital file systems with high attention to detail and accuracy. • Completed tasks on schedule, consistently meeting company standards. • Adapted quickly to ad-hoc requests, contributing to team efficiency. EDUCATION Bachelor of Science in Economics Caleb University, Lagos | GPA: 4.0 | Graduated: 2024 CERTIFICATIONS Fundamentals of Quantitative Modeling • Completed Dec 2022 University of Pennsylvania (via Coursera) Introduction to Spreadsheets and Models • Completed Dec 2023 University of Pennsylvania (via Coursera) Modeling Risk and Realities • Completed Jan 2023 University of Pennsylvania (via Coursera) SKILLS Accounting skills, Bookkeeping, Clerical support, Customer service, Data analytics, Detailed meeting minutes, Digital file management, Excel proficiency, Grammar expertise, Multitasking, Proofreading, Schedule management, Sensitive material handling, SPSS statistics, Strong problem solver, Tech-savvy