Kawira Neema-/ - / Meru, Eastern
Skills
Scheduling and Calendar Management , Travel coordination and expense management , Microsoft Suites , Google work
space , Excellent communication and interpersonal skills, Attention to detail and accuracy, Prioritizing and Time
management, Data Entry and Research, Correspondence, Administrative Support, Phone etiquette and call handling,
Record Keeping and Documentation, Strong organizational and time management abilities, Prioritizing tasks effectively,
Confidentiality, Integrity and Privacy, Customer service, Computer literacy, Project management tools and CRM
systems, Ability to work independently
Experience
Administrative Virtual Assistant
Freelancer
03/2020 - 11/2023
Responsibilities
Provided comprehensive administrative support to the CEO, handling a wide range of tasks including calendar
management, travel coordination, and expense tracking.
Coordinated extensive travel arrangements, including flights, accommodations, transportation, and visa
procurement, while optimizing costs and accommodating preferences.
Handled all incoming communications, including emails, phone calls, and messages, triaging and prioritizing
based on urgency and importance.
Prepare and format documents, presentations, and reports with a keen eye for detail and adherence to brand
standards
Conducted research and compiled data to support decision-making processes, including market analysis,
competitor research, and industry trends
Assisted with event planning and coordination, including organizing conferences, seminars, and corporate events,
from logistics to attendee management
Acted as a liaison between the executive and internal/external stakeholders, maintaining professionalism and
confidentiality at all times
Supported the Chief Operating Officer in all administrative tasks, including managing schedules, coordinating
meetings, and handling correspondence
Assisted in the onboarding of new employees, coordinating training sessions and providing administrative support
as needed.
Achievements
Improved Efficiency in Email Management: Achieved a 30% reduction in email response time by implementing
email prioritization strategies and streamlining inbox organization, resulting in enhanced communication and
quicker resolution of inquiries.
Enhanced Calendar Management: Maintained a calendar accuracy rate of over 95% by diligently scheduling
appointments, meetings, and deadlines, ensuring optimal utilization of time and minimizing scheduling conflicts.
Streamlined Document Management: Implemented a digital filing system that reduced document retrieval time
by 40%, enabling swift access to critical files and enhancing overall workflow efficiency.
Increased Task Completion Rate: Consistently achieved a task completion rate of 90% by effectively prioritizing
tasks, delegating responsibilities, and utilizing task management tools, resulting in timely project delivery and
client satisfaction.
Improved Client Satisfaction Score (CSS): Elevated the client satisfaction score from 85% to 95% by providing
personalized support, addressing inquiries promptly, and proactively anticipating client needs, fostering stronger
client relationships and loyalty.
Reduced Meeting Overlaps: Implemented calendar synchronization techniques that minimized meeting overlaps
by 50%, ensuring seamless coordination and maximizing productivity during scheduled meetings and
appointments.
Enhanced Data Entry Accuracy: Maintained a data entry accuracy rate of 98% by implementing error-checking
protocols and conducting regular data audits, resulting in improved data integrity and reliability.
Optimized Travel Arrangements: Reduced travel expenses by 20% through meticulous itinerary planning,
leveraging discounts, and negotiating favourable rates with vendors, resulting in cost savings and efficient travel
arrangements.
Improved Response Rate for Customer Inquiries: Achieved a 95% response rate to customer inquiries within 24
hours, enhancing customer satisfaction and fostering positive brand perception through timely and attentive
communication.
Data Entry Specialist
Citywide Real Estate Investment • Florida
05/2022 - 11/2022
Responsibilities
Property Information Entry: Entering property details into the company's database accurately and efficiently,
including clients’ addresses, scores, email addresses, contacts, amenities, and other relevant information.
Transaction Documentation: Inputting transaction-related data, including sales contracts, lease agreements,
purchase agreements, and other legal documents into the database ensuring all documentation is accurately
recorded and filed appropriately.
Client Data Management: Managing client information, including buyer and seller contact details, preferences,
transaction history, and communication records. Keeping client databases organized and up-to-date to facilitate
effective communication and relationship management.
Appointment Scheduling: Assisting real estate agents in scheduling property viewings, inspections, appraisals,
and other appointments. Inputting appointment details into calendars and notifying relevant parties of scheduled
appointments.
Document Preparation: Preparing and formatting documents such as property flyers, brochures, and marketing
materials using word processing and design software. Ensuring accuracy and consistency in branding and
messaging.
Administrative Support: Providing general administrative support to the real estate team, including answering
phones, responding to emails, filing paperwork, and assisting with other clerical tasks as needed
Presented weekly analysis reports to the accounting officer
Achievements
Accuracy and Attention to Detail: I prided myself on my meticulous attention to detail, ensuring that every piece
of data was entered accurately to maintain data integrity. This was achieved by consistently maintaining a high
accuracy rate of over 98%, ensuring minimal errors and upholding data integrity at all times.
Speed and Efficiency: I honed my ability to input data swiftly and efficiently, allowing me to meet deadlines
without compromising accuracy and maximizing productivity along the way.
Effective communication was key to seamless collaboration with team members and stakeholders. I consistently
demonstrated clear and concise communication skills, facilitating smooth coordination and workflow
management by 90%.
Organizational Skills: My strong organizational skills enabled me to structure data logically, maintain orderliness,
and optimize data retrieval processes for enhanced efficiency.
Client Satisfaction Score (CSS): By maintaining a CSS of 90% or above, I ensured high client satisfaction with data
entry services, fostering positive client relationships and driving overall success.
Problem-solving: Data entry presented its fair share of challenges. However, I embraced these challenges with
gusto, leveraging my proactive problem-solving abilities to identify and resolve issues swiftly.
Ensured smooth operations and data integrity and improved day-to-day productivity by 95% through
collaborating with other departments to ensure positive input at work assured
Smooth accounting information by sorting and compiling data sources for easy entry into the system
Education
Supply Chain Management
Meru National Polytechnic
11/2024
As a procurement officer, I've achieved academic excellence through rigorous studies and dedication. With a solid
foundation in procurement principles, supply chain management, and strategic sourcing, I've consistently
demonstrated exceptional performance in academic endeavours. My academic achievements reflect my commitment to
mastering the intricacies of procurement processes and contributing to organizational success through informed
decision-making and innovative solutions.
Virtual Assistant
Ajira.go.ke
05/2021
Project Management
Coursera • Online
