Kavitha R

 KAVITHA R Address: Ganga Kannichira Paral Thalassery MOBILE No: - Personal Data Date of Birth :- Nationality : Indian Marital Status : Married Languages Known : English, Hindi, Malayalam My Strengths: Self Confidence Positive approach Proactive Adaptable to changes Ability to learn new Technologies A good team player Reference Available on request. Objective Seeking a position wherein I can use my abilities for the prosperity of my employer and self-development and thereby instilling loyalty in the people to whom I am responsible. Profile Experienced in Transitioning Processes in terms of Project Planning, Process Documentation, Developing Training Modules and Training New Joiners Report Generation for the Client and the Management. Possess excellent Interpersonal Communication and Organizational skills with proven abilities in Team management, Customer relationship Management and Planning. Excellent Team player, with dedicated goal – oriented approach and Self starter. T100 &T100 advanced Certified in HRO Domain T100 certified in Health Care Educational Qualification Bachelor of Arts in Hindi Language & Literature -) Kerala University Professional Experience Infosys BPO , Bangalore May 2006 From July 2006 Client: Bloomberg: Process is regarding Banking and Capital Markets, which involves capturing Earnings Estimates data of companies based on Broker Reports. Earnings estimates data include Critical data, Core data and Attributes From August 2006 Client:AON Hewitt, US Project Description : Process involves entire benefit administration and providing COBRA benefits to terminated employees and dependents. Role:Process Specialist /Cluster Lead Responsibilities Employee queries and providing proper resolution Auditing and sending consolidated monthly Data to the Manager Single point of contact to update carriers like MetLife ,BCBS,UHC etc Training New Hires and Certifying them Preparing documentation which helps in Process Improvement and updating client documents with process updates Driving daily huddles for the team Preparing appraisal data for the team Conducting One - One meeting for the team on a monthly basis Responsible for Sending Team’s Monthly SLA reports to Process Manager Responsible for providing resolutions for Escalations from client on behalf of the team From January 2011 - May 2014 : Client :GAP Inc - INFOSYS Ltd Project Description : Project Management – Includes entire Operational/PMO tasks from Project creation to Project Closure for GAP Role:Process Specialist /Cluster Lead Responsibilities: Handling all PMO activities of 150+ projects within GAP from project creation to closure Approving WOs and SOWs on behalf of Infosys Ltd Responsible for project creation and Allocation of resources Creating change requests in order to extend the role and rate in Infosys systems Payment reconciliation for all GAP projects Responsible to inform PMs on SLA criteria’s which will miss TAT Sending revenue Estimates and actuals to Engagement Manager on weekly basis Training New PMs on Operational activities of GAP Troubleshooting Reports- As requested by higher management Achievements: Maintained 100% Quality Have Received Spot Awards and Ramp awards Contributed a lot towards the team’s Quality. Processed participants Queries without missing the TAT. Was a part of Reverse transition team for AON Received Ramp Award for Reverse transition trainings Received several Appreciations from IL Managers and have received I Star Award Declaration I hereby declare that the information’s furnished above are true and correct to the best of my knowledge and belief. I am ready to furnish the originals of above all on hearing from you at any time. Kavitha R -