Kavitha Christina Abraham

- K Christina Email @- Objective: I’m a dynamic person with a unique blend of visionary leadership with expertise in leading the administrative staff and ensuring high quality of teaching; effective management of cultural and organizational diversity. Open to worldwide relocation. Profound knowledge of English language! Core Skills Teaching English; Curriculum Development; Student Development; Resource Management, Academic Performance Development. Professional Experience – Overview Training & Teaching     8.5 years experience in Academic Teaching (English –IGCSE-ESL-EFL) and General, Business English , Communication Skills in English, Business Administration for Sr’ Secondary & Psychology for B.Com, BBA University Students; Coached(More than100) people on British English Language Testing Skill: IELTS. 13 Plus years experience in professional training (softskills, Retail Management, Hospitality Training (including Food & safety; Fine Dining Environment), Performance appraisal, BPO & Call center)with excellent effectiveness in accomplishing training objectives & Have been Handling, “Training Sessions”, at all levels (students, Executives, Managers), pertaining to Soft-skills and business skills training; Highly talented in planning programs within budgets. HR  5 Plus years’ experience in HR expertise with excellent effectiveness in accomplishing the objectives  Management of the full recruitment process  including sourcing strategy; interviewing; reference checking; making offers to candidates; driving and delivering induction training.  Developing, implemented and revising corporate policies and other relevant documentation  Design and implementation of a company-wide performance management system(Appraisals) that is linked to the core vision and objectives of the business.. ____________________________________________________________________________________________________________ Academic Credentials:      M.A. Lit TESOL&TEFL (American Tesol Certified ) PG Dip in Co-operative Management.: Annamalai University Bachelor of Arts in Economics: Madras University B. A ( Economics) Completed CAMBRIDGE INTERNATIONAL DIPLOMA for “ Teachers and Trainers” - Cambridge University Other Credentials:  Retail Management Excellence Pgm-Coca-Cola University(Bahrain)  Certified CPR and First Aider  Leadership: BIHR(Bahrain)  Train the Trainer Course: Tylos(Bahrain)  Voice & Accent coach trainer course: North American Language Specialists(India)  Quality in Teaching English (ELT) ___________________________________________________________________________________________________________ Languages Known speak, read & write: English, Hindi & Tamil. Languages Known speak: Telugu, Kannada & Malayalam Work Experience: ___________________________________________________________________________________________________________ Bahrain : Global Institute: Language Dept head & coordinator- July 2014 till date Plan, schedule and organize Language classes and Co-ordinate between Teachers and Student Teach English for IGCSE; ALevels; General English and IELTS Business Administration for Sr’ Secondary & English and Psychology for B.Com, BBA University Students; Academic Counciling for Secondary and Sr Secondary students. Played a very Important role during BQA(Nominee) Dar Al Ma’rifa- English Language Centre- Academic Manager(consulting services)- March –June 2014 Assisted during and was part BQA Dynamics -– Worked for a special, ‘Training Project’ for Kuwait(BEC-that belongs to BFC Group Holdings W.L.L)- Aug ’ 2013Dec’2013 AJM Kooheji Group - HR Training Consultant- Sep’ 2012- Aug’2013 Jawad Business Group -- HR In-House Training Incharge across GCC- June’2010-June 2012 India: Freelance Training Consultant – From Nov’08 –Jan’2010 Have been Handling, “Training Sessions”, at all levels, pertaining to the following; Trained people on British English Language Testing Skill: IELTS. For Executives and Asst Managers For GM, DGM, AGM and Managers  Performance appraisal  Training on Retail Management  Hospitality Training (including Fine Dining  Performance appraisal Environment)  Time & Stress Management  Personality Development  Conflict Handling Skills  Time Management Skills  Effective Decision Making Skills  Professional & Business Etiquettes  Team Building Skills  E-mail Etiquettes  Behavior Management or Interpersonal Skills  Interpersonal Skills  Career Development of your Subordinates  Superior Customer Service  Team Leadership/ Organizational Leadership  Effective Managerial/Supervisory Skills  Behavioral Interviewing Skills  Effective Selling Skills  Presentation Skills  How to be a Team Player  E-mail Etiquettes/Business Writing for Managers  Safety & security  Negotiating Skills  Stress Management  Effective Selling Skills  Body Language & emotional intelligence  How to Build Organizational Culture  Creative Thinking and Problem Solving For Students  Safety & Security  Personality Development  Group Discussion  How to Face Interview Consulting Services  Training Programme “Train the Trainer”  TNA  Setting up Training Departemnt of companies Sutherland Global Services Ltd. -- Assistant Manager –Training - Aug 23rd’2004 - July 15th 2008 KGISL at Pheonix Banglore. -- TEAM LEAD - Feb’2004 – June ‘2004 PMR International Call Center -- Manager – Training - Aug 2002 _ Jan’ 2004 Sri Balavidyalaya School Teaching & Office Administration - Teaching & handling entire school Operations -June2001 _ June 2002 Holy Trinity Matriculation Higher Secondary School Teacher - Teaching English - handled Classes from 5th-8th Std’ - June1998 _ June 2001 Praveen Apparells(garment Exports) Office Administrator - Interacting with clients/Handling the entire office Management & Reporting to the GM - Feb’1994 _ Mar’1997. Supported Different Product lines like Dell, HP, Symantec which deals with B2B and B2C for other products like Direct TV product package selling for North Americans. Achievements: o Successfully brought up the Customer Experience / Customer Satisfaction Scores(from 30% to 78%) and maintaining consistency of the scores across the Product lines o Has always been part of Pilot projects through the phase of its implementation and success. o Planned and implemented remedial & refresher training sessions that improved the trainees performance. o Participated in the COPC certification Process & Audit for communication. o Have been a special driving force for SPOS (Up Selling/Cross Selling) for HP Process and increase the sales from 15% to no one position. o Developed training modules on grammar, communication and soft-skills for various level of staffs and implemented for the success of the programs. o Have successfully trained more than 3000 staffs. o Was one of the trainers of the first group selected to complete the Six Sigma Yellow belt training organized by the organization. o Identified training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers. o Designed and developed training and development programs based on both the organization's and the individual's needs. o Considered the costs of planned programs and kept within budgets. o Developed effective induction programs. o Conducted appraisals. o Devised individual learning plans. o Developed training materials for in-house courses. Well experience in Academic Teaching (English –IGCSE-ESL-EFL) and General, Business English , Communication Skills in English, Coached(More than100) people on British English Language Testing Skill: IELTS. Good amount of experience in professional training (softskills, Retail Management, Hospitality Training (including Food & safety; Fine Dining Environment), Performance appraisal, BPO & Call center)with excellent effectiveness in accomplishing training objectives & Have been Handling, “Training Sessions”, at all levels (students, Executives, Managers), pertaining to Soft-skills and business skills training;.