Kaushik Paul

-- KAUSHIK PAUL About Experience I am a result-driven professional with significant experience in customer service and execution of winning operations strategies in the advancement of top-level company objectives. A team player with a commitment to excellence, accomplished in program management and operational streamlining. 19 Years of experience Wipro- • Supporting US customer related to Printers, Scanner and Laptops. in customer handling with a great track record. Working as a freelancer since 2012. Having strong work ethics and work under minimum supervision IBM Daksh (Concentrix- Education Bachelor In Computers Manipal University San Antonio, TX Customer Service Associate - • Worked for a client named Bell Canada for a Canadian Process assisting customers for any issues related to Satellite Tv • Got Promoted and Transferred to IBM for technical support for a Boise based client named Amgen, where I was working as a level 2 support to provide second tier support to any customers, who had issue with there password, or pc related issue or outlook related issue. Dell- www.interestingsite.com • Worked as a Level 2 support for XPS premium support provided support for APAC region, related to any issues with Dell laptop. Skills Freelancer 1. Customer Support 2. Email Support 3. Chat 4. Gorgias 5. Zendesk 6. Amazon Seller Central 7. Shopify Support 8. Desk Zoho 9. Self-Starter • Google Spreadsheet • Zendesk Admin 2012- Present Working as a freelancer since 2012 helping my own clients in customer service, also working as a consultant a company since last 11 years with an amazing track record.