Katy Andrews | Freelancer Resume

Katy Andrews 21 Stanway Street, Manchester, M9 4JQ | | M:-- Summary Experienced HR generalist with specialist knowledge relating to recruitment and selection and The Equality Act legislation. Ability to work under pressure, target driven and with a flair for people and an understanding that people are an organisation’s most important asset. Focused on organisational risk, working to best practices and understand the importance of being a great example to other service areas in a business. Now available for work and open to new roles and challenges. Experience HR Officer, Case Management Officer 06/2015 to 08/2018 Manchester City Council Manchester, North West Key Achievements Lead on a complex 18-month long project focused on identifying alternative roles for disabled employees and successfully moving them into new roles which involved some training and development, CV support and ensuring any meeting were held in line with organisational policies and procedures, assisting management with any challenges or employment law queries Responsibilities Caseload of complex cases and authority to manage cases in line with service targets and the ability to assess risks to protect the business Attend meetings with managers, employees and other stakeholders in relation to any work and advise on any employment law matters Project work such as assisting with the facilitation of any employee award ceremonies including the checking of data for the event Contributing in team meetings and supporting other team members with any work to ensure that work is completed to timescales Any other ad-hoc work in line with service requirements such as attending hearings or attendance management meetings Carers IB Officer 07/2014 to 06/2015 Manchester City Council Manchester Key Achievements Assisted the service with a backlog of several months upon starting the role and ensured that the backlog was fully up to date by the time the temporary role came to an end Responsibilities Made assessments of the customer's ability to pay towards care services by asking financial affordability questions in line with service criteria Obtained customer financial information from customers, their representatives and relevant organisations. Maintained and uploaded assessment review records to data systems to ensure the relevancy of assessments and maintain their accuracy and maximise Council income. Finance Assistant 10/2013 to 07/2014 Manchester City Council Key Achievements Supported the service with a backlog they had which was generated due to absence within the team Responsibilities Used the Abacus financial system to approve cash individual budgets for customers Cross checked invoices and entered data onto excel spreadsheets Bank reconciled statements from the bank and entered unbatched postings onto CASPAR system Entered any online payments through FD Data input onto Caspar system Approved carers individual budget payments and resolved customer queries Processed any weekly payments received by the service Energy Advisor 05/2011 to 10/2013 Manchester City Council Manchester Key Achievements Consistently achieved service and national set targets communicated from the Energy Saving Trust our secondary employer along with Manchester City Council Responsibilities Provided energy advice to customers over the telephone, ensuring customer satisfaction is provided Updated the Microsoft CRM system with any new customer information and updated any existing customer records when required Worked to tight deadlines and any service level agreements set by the organisation Switchboard Operator 03/2011 to 05/2011 Manchester City Council Manchester Key Achievements Supported the service with a backlog which was created due to some staff movement and sickness absences Responsibilities Day to day answering of any switchboard telephone calls, establishing correct person/department and transferring call through Resolved any customer queries and interpreting any information to ensure a smooth customer journey Customer Service Officer 08/2006 to 12/2009 Manchester City Council Manchester Key Achievements Lead on the creation of a cemetery brochure and worked with stakeholders to modernise and update the service information on the Council intranet pages working to tight timescales Responsibilities Booked funerals for bereaved families which involved liaising with funeral directors, public members and other stakeholders Authority for ensuring cash and cheques totalled accurately at week end Day to day business administration and upkeep of client records on the internal bespoke BACAS system Education CIPD Level 5 CIPD in Human Resources Management August 2017 Manchester Metropolitan University Manchester, North West CIPD recognised certificate in Level 5 Human Resources Management – Awarded NVQ's various dates - see below City and Guilds City & Guilds certificates in the following subject areas: ICT Business Administration Maths English Customer Service (Certificates available upon request) Skills People Skills Communication Skills Analytical Skills Problem Solving Skills Leadership skills Ability to work to deadlines Creative Skills Emotionally Intelligent Interests Training and Development Interview Skills training support Learning and Development Coaching and Mentoring References upon request Maria Appleby - Manchester City Council - Dominic Lunn - Manchester City Council -