Katugwa Florence Ayemlo
Abuja, Nigeria
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Virtual Assistant|| Customer Representative || Diabetic Nutritionist || Health Advocate.
Professional Summary
Versatile, dedicated Virtual Assistant and Customer Representative with a passion for
providing exceptional customer support in the healthcare industry.
Experienced in efficiently managing administrative tasks, scheduling appointments,
and delivering accurate information to clients. My commitment to maintaining
confidentiality and empathy towards clients' needs ensures a positive experience. I am
proficient in utilizing virtual platforms and tools to streamline processes, ultimately
contributing to the seamless operation of healthcare services.
Skills
Teaching
Caregiving
Virtual Assistance
Customer Support
Appointment seeing
Lead generation
Cold calling
Knowledge of CRM tool - (Slack,
hubspot, Trello, Calendy,
Asana,Clickupl.
Software skills- Ms Word, Excel,
Patient Care
Emotional Support
Calendar/ Email management
Work History
12/2023 to 04/2024
Customer Relations Officer
Sunbeth Global Concept - Ikom, Cross River State.
Obtained adequate information about the farmers who supply us with cocoa through
our intermediaries and their production practices giving the company open channel to
reach the farmers directly.
Tackling deforestation by educating farmers on good agricultural practices and
encouraging them to implement measures and practices that foster ecosystem preservation
and protect nature.
Data and farm mapping of the farmers in the cocoa business which helps to shows the
company is compliant, transparent, and accountable in all its dealings.
02/2023 to 12/2023
Supervisor
Happkings Hotel - (NYSC) Cross River
Assisted the manager by elegating tasks and creating employee's work Schedules.
Help maintain the hotel inventory's and order new items if the need arises.
Designed and implemented business strategies anchored to the improvement of
the brand's visibility.
Creating and continuously updating the customers' approach protocols while
supervising their implementation to ensure customer success and impact the
customer retention index, positively.
Led pricing strategy and brand survey campaigns by embarking on periodic
market assessments to improve the company's market share.
05/2022 to 11/2022
Independet Monitor
World Health Organization(WHO) – Cross River
Conduct surveys over the phone with project beneficiaries according to the
methodology in your work plan.
Translate Monitoring and Evaluation tools and templates, as and when required.
Contribute to the project learning reports and Participate in the Endline
Evaluation.
Provide feedback observations on the daily survey carried out and share any
concerns with its implementation, especially regarding factors that might affect
the reliability of data.
Maintaining an open line of communication with the supervisor and be available
for daily meetings and report.
Volunteering Experience
Vice president
Sustainable Development Goals(SDG)- Ikom Chapter
Analyze and evaluate trainings and development programs conducted monthly
in the community.
Led the team in creating a social media strategy to drive members recruitment
and promote our events on Facebook platform.
Identify skills and knowledge gaps, develop instructional material and
organizing learning activities for new team members.
Update the teaching aid and teaching material to sooth the trends of the
community.
Setting monthly goals and strategy on how to implement them.
Assisting other team members by ensuring they carry out their roles effectively
for maximum impact
Education
2022
Bachelor of Science (Ed): Health Education
University of Ilorin kwara State
Training and Certifications
Digital Witch Community - 2024
IT support
Virtual Assistant
Coursera
Fundamentals of IT support
