Katrinna C. Miranda
#036 Blk 2 lot 9 Sto Niño St. Bilibiran Binangonan Rizal
Contact no: -
Email:-
Objective
To be a good and effective employee in your company and achieving a challenging position than allows meaningful contribution to a business success.
Educational Attainment
Graduated Diploma in Information Technology at STI College Ortigas-Cainta 3/f Rublou Business Center Ortigas Ext. Sto domingo Cainta Rizal. -)
Graduated High School at Gov.Isidro Sr. Memorial National High School, St Gregory Subd. Balanti San Isidro, Cainta Rizal. -)
Graduated Elementary at St. Gregory Elementary School, St Gregory Subd. Balanti San Isidro, Cainta, Rizal. -)
Seminars and Trainings attended
Attended on the Job Training Seminar at Seminar Room 501 of STI College Ortigas-cainta. (November 5, 2011)
Completed 100 hours of On the Job Training at De Guia Enterprises Inc. Assigned at Computer Operations Department as Encoder. (December 2010- January 2011)
Completed 100 hours of On the Job Training at STI College Ortigas-cainta. Assigned at Computer Operations Department as Computer Lab Facilitator. (March 7, 2011- March 25, 2011)
Attended and earned thirteen (13) credit hours of Continuing Professional Education (CPE)
Pursuant to PRC Resolution No.2 Implementing Rules and Regulations of Republic Act No. 9646
Known as the “Real Estate Service Act of the Philippines”. (January 25, 2012)
Work Experiences
Has been employed at Tepoj Co. the company also named as MINT Boutique. Started Working as a Sales Staff then promoted as an Assistant Store Manager in just a few months , This Job Taught me a lot when it comes to selling , how to do Multi-tasking and become Flexible to different Situations. (May 15, 2011-August 6, 2011)
Has been employed at Cathay Land Inc. Assigned at Sales Department as an Account Officer. In my stay at Cathay Land the job helps me a lot in bettering my skills in sales and marketing. It also help me enhance my confidence as a Sales Person and because of this I am one of the officer brought to Singapore to represent Company’s Product.(August 6, 2011 – January 31, 2012)
Has been employed at Teletech Customer Care Management Inc. Assigned at Operations as a Back office | Server Complex | Escalations Support Representative. Has been trained for different Line of Businesses for the ISP Internet Service Provider “Telstra Bigpond Australia”. Those training's includes on how I will be able to provide support to different type of Internet Connection’s such as ADSL, CABLE, WIRELESS BROADBAND, DIAL UP AND SATELLITE. Our support also Includes Trouble shooting of Email issues hosted by Bigpond. In addition to that I am also trained on how to navigate on different types of Operating System such as Windows 93-2008 and specialized in handling MAC OX version-. During my stay at Teletech I became one of the Top Consultant of the Month by hitting the target given by Operations. (October 15, 2012 – October 30, 2015)
Has been employed at Convergys Phils, Services Corporation Assigned at Operations as Customer Service Representative Handling Billing Concerns, with DirecTV/ATT Account , in my stay with Convergys, I was also cross trained in handling sales and Telco joint bill accounts this training's help me a lot in bettering my Analytical, Negotiation, Multitasking marketing, sales and communication skills. I am proud that in my stay with Convergys I was given a Certificate of Excellence Award for being the Top Agent for the month of March with the Final score of 140.68% highest percentage to goal by an agent on March. (January 13, 2016 – June 1, 2017 )
Skills and Abilities
Efficient in Application of MS Office 98/2008, Adobe Photoshop, Open Office.org (LINUX), Microsoft Visual Basic-
Can navigate different types of Operating System such as Windows 93-2008 and MAC OX version-.
Good in Sales, People relations and Marketing
Capable of multi-tasking
Have a good time management system
Good in Interpersonal Skills
Tolerant and flexible to different situations
Strong work ethic
Personal Data
Date of birth: March 3, 1993
Place of Birth: Pasay City PH.
Age: 24
Gender: Female
Nationality: Filipino
Civil Status: Single
Character References:
Shara Jean Miranda
Billing & collections Coordinator at CYA Industries Inc. GE Appliances
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Kathleen Veronica Castelltort
Business Billing/Finance Representative at Convergys
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