Katrina Richards
Ph- | Email:-
PERSONAL SUMMARY
An adaptable and enthusiastic individual with a passion for a career in administration and
accounting. Well-organised and proactive in providing timely, efficient and support to the
office manager and work colleagues. Approachable, well presented and able to establish
good working relationships with a range of different people. Possessing a ‘can-do attitude'
and willingness to take on routine but essential tasks and looking to develop a career with
a leading company.
HIGHLIGHTS
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MS Word and Excel
SAP/Units
Finance One
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MYOB
Fast Track
Trim
SharePoint
Gentrack
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PeopleSoft
Track About
Laserfiche
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Email Management
Outstanding customer service
Multi-line phone operation
proficiency
Exceptional workflow management
Talented client relations
Executes strong problem solving
Accomplished time management
Developed business
correspondence
Filing and data archiving
B Point payment processing
Social Media posts using Canva
WORK EXPERIENCE
Searson Buck (TasWater)
Billing Officer / Launceston / 15th May – Current
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Processing change of ownership transfers, and applications which are escalated.
Assisting with change of ownerships under a new auto process in Gentrack.
Processing billing validations ensuring customers are charged correctly
LUC processing after notification from VISTAS.
Investigating customers’ accounts after return to sending mail using Gentrack, HPE,
The List and Google search.
SupaGas
Customer Service Officer / Launceston / April 2018 –April 2019
(12-month Contract)
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Superior customer experience by addressing customer concerns, demonstrating
empathy and resolving problems on the spot.
Provided excellent customer care by responding to requests, assisting with product
selection and handling ordering functions.
Resume of Katrina Richards
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Scheduled weekly inventory pickups and deliveries with customers.
Delivered and explained new customer accounts.
Provided exceptional customer service on all calls while maintaining a calm and
professional demeanour in challenging circumstances.
Accomplished a high volume of calls to meet demands.
Followed up with customers to collect information and verify details.
Accessed credit records to evaluate customer histories and processing payments.
Collected and arranged information and entered details into the computer database.
Contacted customers to collect outstanding payments via one-time or negotiated
instalment methods.
Department of Primary Industries, Parks, Wildlife and Environment - Fruit Fly Incursion
Accommodation and Travel Coordinator / Launceston / January 2018 to April 2018
(3-month contract)
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Arranging travel via Car Hire and Flights for field staff despatched to Devonport,
George Town and Launceston from other government departments.
Booking accommodation for field staff.
Managing the logistics email inbox (over 100 daily emails).
Preparing packs for Joining Instructions to be sent to field staff.
Management of several excel spreadsheets for the SCC office.
Intertek
Branch Office Administrator / Western Junction / April 2015 to January 2018
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Investigated and resolved customer inquiries and complaints in an empathetic
manner.
Solved unresolved customer issues.
Processing Timesheet for processing by payroll.
Booking training and scanning licences and qualifications for Audits.
Promptly responded to inquiries and requests from prospective customers.
Effective liaison between customers and internal departments.
Maintained accurate records when processing invoices and management of past due
to customer account activity.
Managed work flow to exceed quality service goals when producing technical reports.
Hays Recruitment
Administration Support Officer / Launceston / February 2010 to April 2015
Contracted to: TasGas X2, Department of Tas Racing, Legal Aid Commission, Guardaway,
JLH Auto Repairs, Capital Insurance, Marsh Insurance, Launceston Chamber of Commerce,
and Zinfra
CMA Recycling
Business Support Officer & PA / Launceston / March 2011 to December 2012
Department of Finance, Liquor and Gaming
Administration Officer/Client Service Officer / Launceston / March 2006 to March 2011
Resume of Katrina Richards
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Gunns Limited
Accounts Payable / Launceston / March 2002 to January 2006
EDUCATION
Introduction to Business Ownership
Online Marketing Fundamentals
Fire Warden
MYOB
Professional Telephone Techniques
Responsible Serving of Alcohol
Advanced Excel
Advanced Word
Business Administration
Finance Services
Aussie Host
Certificate 2 in Small Business
Advanced Medical Reception
Medical Terminology
Udemy
Google
Tasmanian Fire Service
TAFE Tasmania
NDA Tasmania
Frankly Scholar
NDA Tasmania
NDA Tasmania
TAFE NSW OTEN
TAFE NSW OTEN
TAFE NSW
Competency Based Trainers
Total Training Services
TAFE Tasmania
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REFERENCES
SupaGas, Jason Tritton, Branch Manager, Ph-
Intertek, Alastair Lippis, Branch Manager, Ph-
Hays Recruitment, James Ower, HR Manager, Ph-
Resume of Katrina Richards
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