Katrina Remigio

I am a highly motivated Customer Support and Operations Professional with a strong background in delivering exceptional client experiences, streamlining administrative tasks, and supporting business operations remotely. With several years of experience in customer service, virtual assistance, and technical support, I bring a unique mix of professionalism, adaptability, and problem-solving skills to every role I take on.

My career started in customer service, where I developed the ability to communicate clearly, empathize with clients, and resolve inquiries efficiently. I’ve handled both voice and non-voice accounts, managing customer concerns through phone, email, and chat support. Over time, I transitioned into operations and administrative support, where I learned how to balance customer satisfaction with business objectives. This experience has allowed me to strengthen my skills in data entry, scheduling, email management, CRM tools, and document handling, all while maintaining accuracy and attention to detail.

As a Virtual Assistant, I specialize in supporting entrepreneurs, startups, and growing businesses by taking care of the daily tasks that keep operations running smoothly. Whether it’s managing inboxes, coordinating calendars, preparing reports, or handling customer interactions, I ensure that everything is completed with efficiency and reliability. My goal is to free up your time so you can focus on higher-value tasks while knowing that your operations and customer support are in capable hands.

I am proficient in using tools such as Google Workspace, Microsoft Office, Slack, Trello, Asana, HubSpot, and various CRM systems. I also adapt quickly to new platforms, which allows me to seamlessly integrate into any business workflow. My organizational skills, combined with my ability to multitask under pressure, make me an asset in fast-paced environments where professionalism and consistency are key.

Beyond technical skills, I value building strong relationships with clients and teams. I believe great customer service goes beyond resolving issues—it’s about creating positive experiences that foster trust and loyalty. In every interaction, I strive to represent businesses with integrity, empathy, and care.

If you’re looking for a dedicated Customer Support & Operations Assistant / Virtual Assistant who can help manage your daily operations, deliver outstanding customer experiences, and contribute to the growth of your business, I would be glad to support your team.