Katrina Ragay Buenavista

Katrina Ragay Buenavista OVERVIEW I am a highly motivated individual with a passion for Customer Service and Data Entry. Fluent in both spoken and written English also with great listening skills. I am responsible and committed to finish projects and prioritize tasks. I excel at leadership of both small and large groups. I have excellent problem solving ability. I will be able to finish assigned tasks on time with minimal supervision. PERSONAL INFORMATION Age: 28 years old Birth date: October 26, 1989 Address: Family Village, Northern Junob, Dumaguete City, Negros Oriental Contact Number:- Skype ID: katrina.buenavista1 Email Address:- EDUCATIONAL BACKGROUND Silliman University Early Childhood School Silliman University Elementary School Silliman University High School / Foundation University High School Foundation University / Bachelor of Science in Commerce SY 1993 – 1996 SY 1996 – 2002 SY 2002 - 2004 SY 2004 – 2006 SY 2006 – 2008 WORK EXPERIENCES Peak Support Email/Chat Support for SimplyVital Health ❖ Answers basic questions from our members at our Discord and Telegram channels. ❖ Answers complicated and complex questions as Support member at Gmail. ❖ Generates channel activities and organize them. ❖ Provides channel activity report with graphs everyday. Infofox LLC (Homebased) Appointment Setter / Surveys July 2017 - March 2018 ❖ Calls leads and asks if they are interested in receiving a free information package from Paragon International. ❖ Does a quick survey to verify if they qualify to receive the package. ❖ Fills out the CRM with necessary info needed if the lead opted to receive package or the lead is not qualified. ❖ Ends the call politely and professionally. ❖ Chooses the correct disposition for the call and proceeds to next lead. Badger Mapping (Homebased job through Upwork) Email Support Specialist January 2016 - March 2016 ❖ Provides Email Support to new and existing subscribers. ❖ Assists technical complaints about our software. ❖ Helps new and interested customers in signing up. ❖ Also manages our company’s Facebook page and answer comments and messages. ❖ Posts ads and highlights about the company at our Facebook page. ❖ Makes sure we are able to assist our customers in a professional and friendly manner. Thumbtack (Homebased job through Upwork) Contact Verification Expert March 15, 2014 – June 2014 ❖ Verifies potential professionals to be invited to sign in our website. ❖ Gathers necessary information on the websites like the business name, email, address and services provided. ❖ Checks if companies verified are in the US area. ❖ Makes sure that services accepted are good fit or bad fit to our company. ❖ Inputs data gathered to our database. Thumbtack (Homebased job through Upwork) Request Verification Expert March 15, 2014 – October 2014 ❖ Reviews customer request for services. ❖ Verifies requests if it is good to be shown publicly or privately on our website. ❖ Makes sure that the request of the user follows our community guidelines and is allowed to be posted on our site. ❖ Proofreads and edits customer requests if necessary. Thumbtack (Homebased job through Upwork) Snippet Writer November 3, 2014 - October 2015 ❖ Write a snippet for each professional that signs up at Thumbtack. ❖ Makes sure those snippets written follows proper grammar and punctuation and composes of at least two SEO keywords. ❖ Must be 130-200 characters and best describes the professional’s services. ❖ Each snippet written will appear in the landing page. Data Entry / Admin Assistant (Homebased) Phone Number Gathering Client: George Jefferson ❖ Client gives a specific website for us to work on. ❖ Gathers phone numbers. ❖ Inputs phone numbers to our data base. ❖ Submit the project to the client before deadline. Software Generator Pro (Homebased) Lead Generation August – October 2013 ❖ Gathers auto companies and enters in to our spreadsheet. ❖ After having the lists of companies, we gather infos such as manager’s name, email, company phone number, address and zip code. ❖ Once done with gathering infos, we submit the leads to a specific agent assigned to each of us for them to call the leads we generated. Outbounders.com Appointment Setter MiCamp Merchant Solution (Homebased) Client: Brice Perdue July – August 2013 ❖ Sets appointment for meet ups regarding credit card processing machine. ❖ Dials US phone numbers and explains to customer what our service is about. ❖ Works during US 8am – 5pm Pacific Time zone. ❖ Handles each call professionally and with manners. SPI Global Customer Service Representative Teleflora.com May 2013 ❖ Handles inbound calls from customers who wants to order flowers from Teleflora.com for mother’s day. ❖ Up-sell and cross-sells necessary products. ❖ Makes sure that necessary information asked by the caller is provided and explained clearly GLOBE TELECOM Online Mapper Globe Retailers December 2012 – January 2013 ❖ Calls out Globe re-loaders, asks for their location. ❖ Maps their location using Google earth. TELETECH Customer Service Representative (Tier 1 & Tier 2) WELLPOINT CENTRAL September 2008 – October 2009 ❖ Answers inbound calls properly with correct phone etiquette. ❖ Handles provider inquiries regarding a member’s insurance policy. ❖ Provides necessary information about benefits and claims inquiry by the provider. ❖ Process insurance claims filed. ❖ Makes sure that necessary information asked by the caller is provided and explained clearly. I hereby certify the above information is true to the best of my knowledge. Thank you Katrina Ragay Buenavista