Katrina Miranda

 Katrina Breis Miranda Date of Birth: January 05, 1996 Gender: Female Country of Residence: Philippines Blk. 9, Lt. 13, Hamilton Homes, Bucandala 3, Imus, Cavite 4103 - - katrina.miranda5 Experience December 2018 – May 2020 Snack Attendant• Room Service Attendant / Operator • Assistant Waiter • Celebrity Cruises – Celebrity Solstice July 2017–November 2018 Guest Services• Banquet Server • Okada Manila November 2016 – April 2017 Call Specialist• Customer Support Representative • TaskUs Inc., Cavite May 2016 – November 2016 Billing Consultant • Customer Support Representative • Telstra, Teletech Manila September 2013 – May 2016 Content Moderator • Customer Support Representative • TaskUs Inc., Cavite I’d like to be part of an organization that I can greatly contribute to Its Mission, Vision and Objectives, and to give excellent performance, and to translate my experience knowledge, skills and abilities into the value of the organization. I have the ability to work in a progressive fast-paced and rapidly changing environment. I am interested in learning new techniques and processes to improve quality of work. I am self-motivated, hardworking and willing to work long hours if needed. I am highly trustworthy, discreet and ethical. My recent work experiences from guest relations developed my rapid response time to guest queries/requests and attending to their needs. I also learned to compensate for errors, willingness to apologize, show empathetic solutions to problems when it arises and take helpful recommendations from guest that can be used to learn and grow. Working with different nationalities, I also learned to be a good team player to which I can hone my strengths and weaknesses. Education January 2017 – November 2017 Magsaysay Institute of Hospitality and Culinary Arts, Manila Food and Beverages January 2016 – April 2016 Imus Vocational and Technical School, Cavite Housekeeping Services June 2011 – October 2012 University of Santo Tomas, Manila Bachelor of Science in Accountancy, Undergraduate June 2008 – March 2011 Cavite School of life, Bacoor Cavite Tertiary Education Seminars and Trainings Attended MIHCA Internal OJT Illumine Fine Dining Restaurant Magsaysay Institute of Hospitality and Culinary Arts, Manila March 2017 – May- hours IVTS Housekeeping OJT Microtel Inn & Suites, Cavite January – April- hours Stay and Learn Front Office, Food and Beverage Services and Hotel Housekeeping Operation Microtel Inn & Suites, Cavite March 5-6 2016 Certifications/ Professional Qualifications National Certificate II Food and Beverage Services May 2017 – May 2022 National Certificate II Housekeeping Services March 2016 – March 2021